Planet Fitness — Attraction in Chamblee

Full Commendation — An Urgent, Heartfelt Recognition of Ms. Nae

⭐️⭐️⭐️⭐️⭐️

To the Leadership of Planet Fitness and to all who value the rarest expressions of human excellence,

It is with an intensity of feeling that borders on reverence that I write this testament to Ms. Nae of Planet Fitness (4166 Buford Highway, Suite 1101B, Atlanta, GA 30345). Language itself strains under the weight of what she represents, because who she is cannot be reduced to a title, a role, a checklist of competencies, or a mere act of service. She is, without exaggeration, an embodied miracle — a living, breathing manifestation of integrity, compassion, and dedication unveiled in the most unexpected yet most necessary of places.

To call her “exceptional” would be far too narrow. To call her “kind” would be incomplete. What she brings forth into this world is an angelic fidelity to truth, presence, and human dignity: a rare and unmanufactured disposition toward honoring others that is innate and inborn, not trained or simulated. In every single interaction, she invested genuine time, unbroken attention, and a tenderness so authentic it seemed as though she were protecting something sacred. What she gives is not performative courtesy — it is the revelation of a soul whose primary concern is the flourishing and dignity of the human being before her.

She executes her responsibilities with consummate professionalism, yet she simultaneously offers something far more consequential: a mimicking of angelic ways in human form. Her presence does not merely address needs — it restores dignity, affirms identity, and elevates ordinary encounters into extraordinary experiences of worth and belonging. Even while multitasking, her focus never fractured. Even when obligations demanded efficiency, her spirit never abandoned depth. This rare paradox — the blending of operational excellence with transcendent empathy — is the unmistakable mark of an individual who is both a consummate professional and an irreplaceable human gift.

I am unequivocal in this declaration: I sincerely, sincerely, sincerely honor and love the way she shows up. This is not fleeting sentiment, nor is it shallow admiration — it is a factual testimony to the kind of heart that moves persistently, relentlessly, and generously toward others. She is not simply valuable to Planet Fitness; she is invaluable to the world. The planet, in its fractured state, needs more people who resemble what Ms. Nae is: grounded in truth, abundant in respect, and uncompromising in moral integrity.

Planet Fitness would do well — indeed, it would fulfill both its mission and its responsibility — by recognizing Ms. Nae not as “just another employee” but as a cornerstone of its cultural foundation. She merits nothing less than institutional embrace: structured opportunities for growth, pathways of advancement, visible acknowledgment, and a platform from which her gifts can be protected, celebrated, and multiplied. Such preservation is not mere corporate courtesy; it is a moral imperative. To grandfather Ms. Nae into the culture of Planet Fitness is to choose excellence, to safeguard authenticity, and to honor the highest standard of human contribution.

And finally, I must emphasize this without hesitation or ambiguity: an angel has been discovered in Ms. Nae. My account is not hyperbole, nor is it exaggeration; it is an urgent and truthful witness to a human encounter that cannot be forgotten. If leadership at any level seeks a living exemplar of what genuine, world-shaping, customer-facing humanity looks like, then look no further. The example is before you. Ms. Nae is that exemplar.

With the utmost respect and gratitude,

⭐️⭐️⭐️⭐️⭐️

Ms. Nae en Planet Fitness (4166 Buford Hwy, Atlanta, GA) no es solo una empleada — es un ángel en persona. Su atención, respeto y dedicación hacen que todos se sientan valorados, vistos y respetados. Su profesionalismo y corazón humano la convierten en un ejemplo de amor, excelencia y humanidad para toda la comunidad...

This location will screw up and won't correct billing issues! I signed up with PF about 4 months ago. Give them CC information and everything was going smooth. Then about 1 month later, I started receiving texts on my phone that there was a problem with billing! So I called in to the location, spoke to an employee and they said everything was ok with the account. I still received the text there after, but I have read about their billing issues and thought that maybe they just haven't corrected something. So 2 weeks later (first time going there since the call in to pf), I went there to workout. I then told the guy at the counter that I kept getting these texts, is there anything wrong with my account. He looked up the account and said no you are good. I asked well why do I keep getting these text. He said it's probably an internal issue with us. Happens all the time.. So I said ok. I went and worked about. After that I wasnt getting text for a while. Now fast forward about a month. So out of the blue, I got another text about billing issues. So again, I call in .. this time the manager told me they we not able to pull the monthly fee off the card for the past few months because something was wrong with the card. So I said well thats impossible bc card works and I can prove it to you. I explained the times I called and came in to check on everything. The manager "Fatima" was not interested in me showing them the proof (my calls are recorded all the time & cc worked with everyone else) nor was she interested in even asking the employee about the conversation. She was only interested in getting the balance taken care of and all late fees to be paid. * Now let me say this, for whatever reason the funds were never deducted from my account (maybe they input information into system incorrectly or whatever). So I had no problem with paying for something that I use.. But I was not going to pay late fees (4 @ $10 a piece) for something that wasn't my fault to begin with! On top of that, I made every attempt to see if there was a problem with my account from when I 1st receive the text! She was not budging and said I will need to pay balance and late fees inspite of proof! This is where I really had the problem!! She was basically saying, even if you can prove the issue was on our side, we are still going to charge you late fees! Horrible way to do business!! I called corporate, but they just said the direct branch has to be the one to correct it. So I just paid it all including late fees (Because I am under contract). I Express my issues to her (Manager-Fatima). Interesting enough, while I am up there at the counter, another man walks in and says (to her) he is having the same issue (Slightly different, but still was getting text and having a billing issue). This is without him hearing my conversation with her.. Wooow.. So I left out and went about my day. Today is 3 days later! Guess what!! I got another TEXT saying billing issue with my account! I immediately picked up the phone and talked to Fatima. She looked it up and said.. no your account it ok sir. I will notate it though. I said, This is the same thing that happened last time!!! She said is that all sir (not interested in any conversation about past or new issues!)... I said yes. These are unacceptable practices and I will pursue this further with the BBB and regulatory agencies!! The sad part is all they had to do is look at the proof!! That's it! The refusal of that is what I have a problem with. I understand companies make mistakes from time to time.. But if you do, own up to it!! --- *So Beware ** If you sign up, you may have...

Revised Review. I frequent the gym and haven’t found anything to complain about, such as the manager, assistant manager, Ken, or the 3rd shift staff. I have seen that the best time is at night when the immature, problematic staff is not working. The 3rd shift is chill and relaxing. They’re mature and professional, too. I originally wrote a 5-star review because I respect the manager. He is excellent and sincere, ensuring customers have a great experience. My conscience would not permit me to say all the staff is fantastic. I dread going now except if I have no choice and I’m in the area.

I originally had an issue with a staff member for no reason; he was rude. The manager resolved the problem, and everything was back on track. Shortly after, I had other issues which caught me by surprise. I use the massage chair when I use the gym, and if no one is waiting, I ask to use it again. Quickly, this particular staff member started giving me the attitude like “ use it once and that’s all- go” type of attitude. One day the massage chair was not being used and the gym was fairly empty; but as soon as I could get out the chair to ask again he told me he was resetting the chairs/ beds. In all the time I’ve attended the gym it was never reset while I was there. I asked him if there is a certain time they reset the chairs because I knew he was lying. He told me no, but It will take 30 mins to reset. I left the gym but returned back without going to my car. The chairs were no longer being reset so I asked him if it was done? He told me “no” and reset the chairs again. I decided to wait hoping he would realize he was being petty and poverty minded. After, over 30 mins. I just left. I knew I had to speak with the manager the next time I saw him. I asked the manager do they reset chairs/ bed while in use or during the day and was told “No” I have nothing but respect for the manager. on another occasion the same guy ask someone if he can help them and all he was doing is plugging in a headphone to charge for the customer, I knew he was going to drag it out because I was waiting for the chair. So, I had to walk around to get someone else to do it who was leaving and he had to tell the other person who was starting the shift to do it. All the while the idiot is still playing around asking like it he can’t plug in the headphones. The customer had to them come around to plug it up. All of this is a stall tactic. Its the tall light skin guy who looks like he is disengaged and don’t want to be there with his arms folded. I will say when I go to the gym I experience discomfort seeing these staff members. It’s no longer a relaxing feel. You know when they been talking among themselves about situations. They project the same attitude. It’s more relaxing for me to just so to go to another location for a better experience. If I ask to use chair 9, they just put me on 8. So I have to go back and ask again, then they will say “I set chair number 8 for you-I will have to explainchair #9 feel better for my back. I have to see they make a face like I’m annoying. Who in the hell have time for this. Customers do not want to engage with them. It’s simply not the reason we signed up for membership. I will use this gym as a last resort. The experience is what led to the finally decision is 80% the resetting and lying amount it. I’ve also saw where he talk to other customers nasty and that’s why I changed/moved my home gym location. The other 20% is because of the other staff members (other than the professional staff members I previously noted).

Again, The manager is friendly, professional and has excellent...