UPTOWN JUNGLE FUN PARK | Chandler, AZ — Attraction in Chandler

The facility itself doesn’t deserve a one star rating. The facility is well kept. My children had a blast but they are oblivious to the employees.

When we arrived checking in was a complete hassle. They had two women on the register. We were using our pogo pass and the older women who checked us in took about 10 minutes. My kids were over waiting for her to figure out whatever it is she was doing, but okay!

Then they state that adults are not allowed on the trampoline. When asked why, it is our new rule. Why in the heck are we paying $15 an hour to not be allowed to do things?

We went on with our time. Lots of things to do. Indoor jungle gym, slides , toddler section. Plenty for all ages to do.

And then there is the climbing walls . They have 7 or so climbing walls. You have to ask an associate to come over and harness kids up. I went to the front desk to ask for an associate and they were on their phones watching videos.

She came over, harnessed us up and all was good. 40 minutes later the associate motions to another that she needs a break. Cool, the new associate ( Lisa) tells my daughter she could not climb again. That there is a rule that states you can only do 2 walls. Even though they have been doing tons of walls the entire time. ( there is no line) and she had no sign or document or any proof that , that was indeed a rule.

Fine, I tell her to get down and come stand in the imaginary line so she could just harness her again in a second. She then tells me no they have to wait 10 minutes after they do 2 walls. Do 2 walls and come back. I asked her why.

She stated that it is tiring and they have to take care of the associates as well. That we didn’t give the last girl a break. I then a stated that it is literally her job to do this.

It’s their job. We have an hour pass so in the time we were there she shouldn’t need a break. She is latching and un latching harnesses. We paid to have unlimited play, it didn’t state selected wall climbing, should be discounted.

We have been to other up town jungle fun parks and are extremely displeased with...

Wanted to write a review not just because we were impressed by the facilities, but because we were even more so impressed by the service--particularly Caden, who deserves some big kudos from management. If you're looking for a great place to take your kids and their friends, this place is an absolute winner.

A friend recommended Uptown Jungle as a good spot for our daughter's 1st birthday party, and it proved to be a great recommendation: the play structures and activities extremely solid, well thought-out, and about as safe as you can make them; they had an "Under 5 Years Old" area for the babies and toddlers to play in with supervision (which is where we've spent 90% of our time); they let us bring our own cake and still provided all of their extras; price isn't necessarily cheap--but well worth it for what you get. Of the small group of friends who brought their kiddos to the party, half of them now go regularly.

As for Caden, he was the one who helped with / oversaw the party for us, and can't say enough about how helpful he was from setup to tear-down. He was so friendly and easy to talk to, going out of his way to keep as much stress off our shoulders as possible. On top of that, a full month later, he actually recognized my wife, my daughter and I as we were coming in, and went above and beyond to make sure we had an absolutely stellar time for our second visit, too. All the employees we've met have been great, but he's been an absolute standout who we felt deserved a shout-out for some extra recognition--recognition that is very...

Do NOT take your child here if they are Autistic. Zero compassion and microagressions to boot.

I brought my son here at about 915. Neither the trampolines or climbing walls were open. I asked when and she said 10 am. I set a timer for my son and we went to the gate for the climbing walls at 10. At 10 after I asked the desk lady if someone could help us. She said the other girl was getting clocked in and when they were done she would come over. The girl didn't come back from "clocking in" for 10 minutes. She came back fiddling with a radio and then left again. Meanwhile my son was starting to display stimming behaviors. When they finally had someone at the wall at approx. 1030 she went into the gate and then waved us over all sarcastic. I took my son up to the place where they put the belts on and was shaking at the lack of any urgency or compassion, let alone no care that half the place was closed for the first 90 minutes. I told her he is autistic and that I would have to go to the wall with him and she condescendingly said "can he even do this then?". Ummm, excuse me? We didn't just wait 90 minutes for you to then insult my son. Then she tried to tell him he could only use one specific climbing wall to which I replied he could use any he wanted. She eye rolled.

My son deserves to exist and be mutually respected in a public environment. We don't seek special attention, we just seek being treated just like everyone else....