Woodhouse Spa - Downtown Charleston — Attraction in Charleston

It was not my favorite spa visit. I wanted to treat my mother to a fully pampering spa day that included a massage, facial and pedicure with drinks and snacks. Unfortunately, that's not the experience we received. After booking 2 packages (one for each of us) about 2 weeks in advance, I received a call informing me that one pedicurist would not be able to work, only a couple days before my spa day. Thankfully I was able to call around and find an alternative spa to perform our pedicures. I was also discounted for the inconvenience. When my mother and I arrived on our spa day we were approximately 15 minutes early, as per spa etiquette, however we had trouble locating parking and the entrance to the spa! You'd expect that the reception would know that since there isn't convenient parking or a traditional front door to the spa she'd have informed us on how to get to their establishment to give them our money. So after my mom and I circled the area a couple of times, we found parking and walked (her being disabled and me being 8 months pregnant) in the 90 degree heat about 5 minutes until we found the entrance. By that time we were late for our services! We had to change into robes since we had multiple services and had no time to relax because we were so late. We received our massages first, that we both enjoyed, then our facials. My mother had a chatter box of an esthetician but after she expressed that she wanted quiet, her esthetician obliged and gave an alright facial. She complained that she didn't get extractions but she did love the mask that was used. We're also used to 5 star spa service, so she was surprised to not receive a hand, foot and scalp massage during her facial. I just assumed that they are not up to that particular standard and told her as much. My esthetician was sweet and seemed knowledgeable, and I enjoyed my facial, except for the absence of the foot and scalp massage. However, I did become uncomfortable during her dermaflash performance. I've had the treatment done many times, but it's never been as fast and rough as the one she performed. I'm not sure if their training was sufficient enough for her to perform it, or maybe she was in a hurry. But waking up this morning, I know for a fact she doesn't know how to perform dermaflash SAFELY being that I have long and deep scratches on my nose, whereas I've never had cuts from other estheticians who performed the same treatment with astonishing results. With that, and the lack of food and drinks I'm used to indulging myself with, I can only give 3 stars. One star for our awesome massage therapist, another for the discount applied for the lack of pedicurist and the third for the clean and welcoming...

I visited the Woodhouse Spa downtown Charleston location on 30 July 2022 for a relaxing massage. I was greeted by the front desk and given a very brief tour of the sitting area and locker room. She told me to use an open locker to store my belongings and told me where I could find the robes/shoes. I walked into the changing room and when I walked out there was an associate there beside the restroom messing with the hanging robes. I proceeded to a locker and placed my items in it locked my locker and left. After my massage I returned to my locker I grabbed my belongings and changed then proceeding to the front desk to check out. When I got to the front desk I asked if it was best to tip in cash as I opened my purse I noticed immediately all of my cash was GONE! I immediately asked the receptionist if they had cameras and if employees have access to the lockers. She said yes there are cameras and that she would grab the manager to speak with me. The receptionist walked away and came back without the manager and said they’d look into it for me and I asked where the manager was and why she didn’t come out to speak with me. The receptionist walked away again and this time the manager came with her. The manager gave me a long speech while sounding very unconcerned about how this has never happened and she’ll look into it but there are no cameras. I then told her there was an employee in there at the time I was putting my stuff in the locker and she should look into the footage from outside the locker room. She handed me her card and said she’d be in touch.

The manager(Sydney) needs training on how to handle problems/issues that take place. She never apologized for the mishap that took place at the business. She never asked which locker it was to ensure it wasn’t faulty. She didn’t even ask me to describe the employee that was in the room with me! I had $700 stolen from me because I used the lockers your company provided and that is completely unacceptable. The manager said they would call me by 3 pm with an update and I heard nothing so I called the spa and they informed me she left...

This is overdue, but very deserved. My first experience at Woodhouse was not so great, but they went out of their way to address my concerns and make it up to me on a return visit, which was truly fabulous. I'm so appreciative.

I originally splurged on the Signature Calming Retreat. I arrived to find the staff friendly and helpful and the whole spa area beautiful and inviting, from the locker rooms to the 3 lounges with mimosas on tap! My therapist was also nice, but (as I realized later) did not ask me at the outset of my service what kind of pressure I prefer, any injuries or areas to avoid, or what I was looking for from the experience. It ended up being quiet painful at time - with very intense kind of pinching pressure that made it hard to breathe. The therapist also did not include a scalp massage, although it was included in the service description.

I realize I probably should have said something during my massage, but since this particular package was a new experience for me, I wondered if maybe my expectations were just off. It wasn't until checking-in with others after the fact that I confirmed my experience was not how it should have gone. I imagine the therapist may just have been having an off day. In any case, I emailed to express my concerns about my experience while also emphasizing the good things I appreciated. Management responded and was very understanding, and offered a coupon toward a future experience. They also offered to help arrange another appointment to make sure my needs were met. It did take a few weeks to get things sorted, mostly I think because I did it over email instead of calling.

Ultimately, I returned for a restorative sleep massage with CBD add-on and it was incredible. Truly one of the best massage experiences I've had. I'm grateful to Woodhouse for their response and glad I gave it another chance. I'll...