Holiday Inn Charleston-Riverview by IHG — Hotel in Charleston

If zero stars were an option I would have chosen it!!!!!!! We stayed there this weekend 4/25/25 and it was horrible!!!! We checked in on and noticed that the parking lot was mostly empty and upon entering the lobby realized the power was out but we were told it would be on by 6 pm. Only after talking to other guest did we find out the hotel had been without power since Wednesday. I checked for other hotels and found everything In Charleston/surrounding areas were booked besides $1500 rooms so we accessed our rooms, dropped our bags and decided to go into town hoping to return to a fully functional hotel. After enjoying our evening in town we returned to a dark hotel late that night. We asked about the power outage and again advised it would be on in the morning. They offered us a glow stick for lighting to use the bathroom and sent an attendant to open the balcony door. Once in the room the attendant pointed out that the balcony doors had been screwed and siliconed shut. The attendant said that he would return with a pry bar and a knife to open the balcony so that air could flow through. He only eventually and was able to cut and pry the door open. Once the balcony was open we were greeted with the sounds of sirens and extremely loud traffic going across the bridge all night. I checked online again to find that the only hotel in the Charleston area was the Holliday inn riverside (THIS EXACT HOTEL!!!) had vacancy and was still taking reservations, as if it was an operational hotel. In the morning after taking an ice cold shower (with my trusty glow light) we did find a different place to stay that was 30 minutes from Charleston and cost 3 times as much as our current room. When checking out we were assured things would be made right on our credit card to which they written on a piece of paper the number because no computer was working and also still being told the power would be on shortly. Probably still not on!!!! Be sure to ask before booking!!!! After our return home we attempted to get a refund and the person on the phone stated the manager would be in touch with us . We waited again for a call and never received one. So after several attempts to call the hotel with no success we called the corporate number to Holliday Inn. They attempted to make contact with the hotel but were unable to as well . We were advised that our next step was to file a formal complaint to which we did. This is almost a comical scenario that could have been avoided if we were just notified by Holiday inn of the issues before being held to their mercy after driving four hours to enjoy our weekend. I believe this is true corporate greed and shows how little power Us common people have. It’s shameful that Holiday Inn and the entire IHG family did not relocate everyone that they scammed into staying in a situation like this. I’m very frustrated and furious about this situation and just needed to let anyone interested in reading this long review exactly how loyal IHG members...

This was the last Holiday Inn we stayed in on a 7 day roadtrip. We only stayed 1 night and it topped all the rest! The lady who checked us in on NYE was so kind and we laughed with her. She was an absolute joy after an 8 hour car ride. I wish I got her name but she was friendly while checking in my family of 12 (a total of 4 rooms). At dinner we doordashed and ate downstairs at the table near the lobby. I looked for an ice machine and a tall slender staff member young man was walking thru the lobby and I asked where I could get ice and he said “I’m pretty sure they are on each floor” then he said “I stay on the 14th floor and the roof and if you come to the 14th floor I will be glad to get you some ice” (I’m assuming he worked at the bar or restaurant). The next morning my family decided to leave early (5am) and missed the breakfast that we choose our welcome amenity points for. The lady working the desk that morning (1/1/25) said she would leave a note to the manger to put the points back on my account. Which was incredibly kind! But none of these are the best of all. This hotel is 4.5 hrs from our home in FL and when we arrived at home my 14 year old son realized that his airpod case was empty. He had just got these AirPods for Christmas a few days before. He was devastated. We all were. I called the hotel and the lady who answered said she would have house keeping look for them. I told my son he should consider them gone. He was so concerned that an hour or so later the lady called me back and said they found one of them!!! Her name was Kenya. She said she would look again for the other one. My son the 14 year old called her back himself to tell her he lost them under the pillow. She went and looked again and found the other one under the bed near the headboard! My son was so excited! She promised to FedEx them to us the following day. My son checks the mail daily, he can’t wait to get them back. We are absolutely stunned. Kenya and the house keepers went above and beyond as did the gentleman who offered to go all the way up 14 floors to get us ice as well as the lady who checked us out at 5am and thought of our points being put back in our account. So did the lady who checked us all in on NYE night! EVERY single IHG staff we encountered went above and beyond for our family. We would have probably never ventured back to Charleston - however now we are looking into what the city offers just so we can come back to this exact hotel! Whoever is running this place has to be doing great job because it is clear that everyone is happy and the morale is up. Kudos to this location. This location is the best I’ve stayed in and my family and I are huge IHG fans. Charleston, You’ve definitely gotten my attention and I’ll be sending family and business partners your way. Thank you for being exceptional Kenya & all the staff that I never got the names of who worked NYE & New...

I attended a family reunion at this hotel, for a two night stay (07/19/24-07/21/24). The room I stayed in was clean and the bed was comfortable, but the hotel needs some major updating and renovation. I had read some previous reviews about the hotel, and that there were some issues with the elevator that caused concern. As a rewards member, and having stayed at other Holiday Inns before, I’ve rarely ever had any major issues that inconvenienced my stay, so I had hoped this would have been resolved prior to arriving. Upon checking in on 07/19/24, it was very disappointing that the elevator issue had not been resolved. Only one of the two public elevators was operating when I arrived to the hotel, and for the duration of my stay. I was not informed by any of the staff upon check-in that there were any elevator issues. The line of people waiting for the available elevator was nearly to the lobby doors when I arrived. There was a long wait of course, to finally use the available elevator, with the hotel having fourteen floors and a rooftop restaurant. And to add insult to injury, you barely had any time to enter or exit the available elevator, because the doors began to close as soon as they opened. Thankfully my room was on the third floor, so I decided it was best to just use the stairs for the remainder of my stay. However, on 07/21/24, our final reunion event took place on the rooftop restaurant. Our group was fairly large (at least 80 people attended the reunion that weekend), several of which were senior citizens or had a disability where mobility would be a concern. On that last day, upon entering the elevator to descend from the rooftop restaurant, myself and three other family members GOT STUCK IN THE ELEVATOR. The elevator did not move nor did the doors open back up. I pressed the call button, and waited for SEVERAL rings before someone answered. Maintenance had to pry the doors open, and escorted us to the service elevator, which STOPPED AT EVERY FLOOR on the way back down. Upon checking out, I asked to speak to a manager to address my concerns. I was informed by the shift lead at the lobby desk, that a manager was not on site that day because it was a Sunday. I expressed my concerns that the defective elevators were a major SAFETY CONCERN in regards to the amount of floors and people in the building. I was also advised by the shift lead that no discounts or compensation would be provided to guests for this inconvenience, due to a “plan in place” to use the service elevators. This “plan” is an unacceptable answer, because as I mentioned before, the hotel is in need of renovations. What if the service elevator breaks down next??? What if there was a fire or need for sudden evacuation??? Not only was this an inconvenience, but it is a vital safety hazard. For the sole reason of safety, I would not recommend staying...