Kristina Wyant - State Farm Insurance Agent — Attraction in Charlottesville

Insurance buyer beware scams of State Farm Car Insurance ! I called for quote for my 2021 Subaru two months before my present insurance would expire. I spoke with Representative Dillon, we discussed my insurance needs, my information requirements for the quote, which included my voluntary driver safety course and was given a quote. I explained to Dillon I did not need insurance until the beginning of November, almost 2 months away, and if this quote would change at all in the interim. Dillon said the quote he was giving me would be the same, no changes would be made, everything is set. In November I signed with State Farm to insure my vehicle. No changes to the quote from September, no additional information was needed or discussed or questioned. However, roughly 5 weeks later and right before Christmas, I was just back from holiday, I’m receiving texts and emails for the need to have a certificate of proof for a driver safety program I voluntarily took a few years back to “ keep my discount “, AND now they needed one for my husband, who is not on my policy, nor does he drive my car, which was discussed in September. I wrote back I would provide my certificate . Since then, I’ve received bills in email formate and continuous,numerous texts, in a threatening nature to pay this extra bill. State Farm also sent me “ beacons” for my car, another aspect we never discussed! Mind you, in November I paid my insurance with the Representative Dillon on the phone, which also was cleared thru my bank. Here it is, the day after Christmas and they are still sending me bills and no explanation! I will most definitely be looking elsewhere for my insurance needs! Shame on this insurance company and their representatives! I’m a Retired Registered Nurse & been driving for over 50 years and insuring my car without any of the above hassles, I haven’t had any accidents, nor tickets in these 50 years either! A clean as spit driving record and I’m being hassled like this! I could not imagine the hassling, miscommunications and mismanagement, I would surely encounter if I would really need their help if a claim was involved! I may have to take this yet further to the Better Business Bureau, etc. Be careful who you insure with! And stay far away...

Earlier this year, I reluctantly made a switch from my personal GEICO car insurance policy to my husband’s StateFarm policy after my GEICO rates continued to climb to an unreasonable amount despite my near perfect driving history. We’ve dealt with a number of StateFarm agents over the years (both with regard to our vehicles and our home) and had more than a few hiccups and frustrations, so I was not looking forward to having my car under this policy.

In the beginning, I was right—while it was a lot cheaper to bundle with them, customer service was a bit of a nightmare. So when it came time for me to add a new vehicle to the policy this week and remove my old vehicle, you can imagine my dread over the call. I was gearing up to fight/advocate for myself as usual, knowing that I’d have to rehash old things that still needed fixing in addition to making sure that new things were handled correctly, and thinking I’d get the runaround again. (Note: as a millennial who’s spent a significant amount of time in both customer service and call center positions, I was still very polite, but I was definitely guarded, and I’m certain that my worry was apparent.)

Josephine and her coworker, Crys, proved me wrong in my assumptions and were exceedingly patient and helpful. After Josephine had already received my frantic texts and spoken to my irritated spouse, Crys took my panicked last-minute call right before closing yesterday, graciously assisted me in scheduling a call for this morning, and sent a follow-up email with details. Josephine called me right on time, actively listened, fully read and understood the time-sensitive nature of my new issue, addressed of all of my various bullet points appropriately, updated our information correctly, provided clear and concise explanations to my coverage questions, and communicated with knowledge, empathy, and care.

Give these two fantastic employees/humans immediate raises, Kristina....

I hesitated to write this review, but in the interest of warning others: Avoid for anything more complicated than simple auto insurance. I was a loyal (aka no fuss) customer for 7 years with Homeowners, auto, business liability, and workers comp all through state farm. My previous agent retired and our account was moved to Kristina's office. Recently we had some issues, and it's been weeks of nonsense with this office. When a problem came up with our policy, no one called. No one emailed. They sent one of those letters and never reached out until it was too late. (via text message to the wrong phone number - Oh they HAD the right phone number, they just texted the secondary contact not the primary.) For the last 2 weeks I had to call every day to check on my policies - because i didn't trust them to actually contact me with updates. every time I called someone new picked up the phone. I spoke to a Robby, a Kelly, a Stephanie, an Olga, an Emily, and the list goes on... Emily was the most helpful. In the end, I was so exasperated and tired of discovering new problems every day with our policies. (Appeals filed a week later than I was told they were, newer policies set up incorrectly (workers comp filed as a partnership instead of an llc), unable to get documentation of coverage,...it is a disaster.) I'm switching to another local company and they had everything worked out in...