REEDS Jewelers — Attraction in Chesapeake

I went in to purchase some pandora products for my daughter. The sales associate was extremely rude and made us feel uncomfortable. I inquired about the charms and asked if that was all they had on display and I received a short answer no. I asked if we can see the other and she rudely asked “what does she want” referring to my daughter. She proceeded to pull put a cause of charms and I asked my daughter if she saw anything she liked but I can tell the interactions with the associate made my daughter feel uncomfortable. I told her thats ok with the charms. We walked over to the rings and my daughter found one she liked. So we picked that one because she really wanted it and that is the only reason I even purchased anything.

There was no greeting. No conversation to help with our selection. Just rudeness as if we were bothering her. I even looked around and saw how everyone else was interacting with their customers compared to us.

After the purchase I immediately called customer service to share my experience. A little over a hour later I received a phone call from the store manager. And even from here it felt like she was making excuses. The manager made statements saying “she doesn’t recall behaving that way”, “she has been a longtime employee and that isn’t a character”. All of that is irrelevant to the fact she was unpleasant and made us feel like we were bothering her. The phone call from the manager was not sincere only made as a requirement from my complaint with...

Shopping here was a terrible experience. My girlfriend, Heather Harvey, was looking at engagement rings when they asked her if she wanted to order it. She asked a variety of questions such as: Will i have to pay now, will i be billed before i pick the ring up, and can the ring stay here until i am ready to pick it up and pay for it. To all of these they said she would not be billed before she picked it up, she could leave the ring there until she was ready to pay for it, and no you will not pay now. She, my girlfriend, told them before anything she could not afford payments until JBR was paid off and thats why she couldnt buy it right now and they said ok. When she signed the pad (it does not say on the pad what you are signing for) she thought she was signing to verify that she wanted to special order the ring and also that she understands what the price would be. Before the ring was even in the store she got billed for a payment that was 20 over what they said it would be. When she confronted them about it they said they do not remember saying any of those things and when she asked to return the ring they said it was too late and past the 10 day return policy. Her ring was also in past the date they said it would be in. Overall it is a very bad place to shop. They even told my friend the same thing, that she would not be charged until she picked the ring up from the store, luckily she went through Kay's. JBR has far better customer service and they do not lie to you just...

Reeds is a wonderful store the workers are very respectful , courteous and professional. My wife & I have been returning customers for over 20 years. We frequent this store a lot. We prefer Rachel , she has always give us great helpful advice , and has great taste in quality in cho jewelry. She has strong willingness to help when it is need. When we are in the mood of buying something special , we will only go to Rachel at Reeds Jewelry Chesapeake Square Mall. I have sent many of my family members to Reeds Jewelry. They all were happy with their visit with Rachel at Reeds. She makes me feel confident when buying for my wife or myself. If it was not for Rachel"s deposition and sincere knowledge in understanding customer adequate needs I would not be a a returning patron for 20 years. My wife tells me If Rachel isn"t there , then wait until she returns in the store. Because Rachel is the only person that she wants to buy from at Reeds...