2 of my 3 neurodivergent children and I went to swim and were strictly visiting the state. It was an EXTREMELY frustrating experience. The 3rd child came but refused to bring swimwear or get in the water. We had to pay for him to swim even though he was just sitting by the door the whole time. They said he could go to the gym or something if he doesn't want to swim, which is not an appropriate or acceptable option for a developmentally disabled child to be in an unfamiliar place with strangers unsupervised. The blonde (girl) lifeguard scolded the 2 swimming by saying they couldn't sit on the tile & concrete wall that separates the 1' deep pool from the one that is 2-4' despite a mom and her toddler sitting on it at the other end by the pretend fire hydrant. (A different lifeguard said sitting is fine but not standing, and there was nothing posted about any of that anywhere.) That same blonde lifeguard made one of the swimmers put back on her life jacket because she had one despite swimming well without it after years of swimming lessons and only had it IF she got nervous as a precaution. That lifeguard then told both swimmers they had to be in the 1' deep pool despite some infants and toddlers in the 4' area with their parents and no life jackets or anything. I told my children they didn't have to stay in the 1' deep part if they didn't want to. When one swimmer wanted to sit briefly on the tile wall in the 3' area, a 3rd lifeguard said only the wall by the 1' pool is able to be sat on (again nothing posted anywhere). Then, later, the blonde lifeguard came up to the girls and I with a young guy with shoulder length medium brown hair and a black t-shirt with red shorts who narrowed his eyes, and glared at me like a parent scolding a child and said he was the manager and the policy is they do not have to post rules and can make their own rules at their discretion for safety and my children and I will be asked to leave if they get another report of them doing something wrong without even knowing what is or is not allowed. 1) How would anyone know the rules when not posted and others were doing it without anyone talking to them. 2) Don't tell my kids they can't sit when others are sitting (including adults who weigh significantly more than young children). 3) Don't make my child who was proud of her swimming skills and worked hard to have the confidence to swim where a life jacket when was swimming well. 4) Don't tell them they cannot be in other parts of the pool when the posted hours note it is open family time swimming for kids. 5) If they want life jackets on kids, why allow infants and toddlers in the pool without them even around their parents? 6) Do not talk down to guests. 7) Making up random arbitrary rules that they only attempt to enforce to 1 family and not others is wrong.
Unfortunately, what could have been a fun, wonderful memory making experience became a horrible nightmare one because of 1 lifeguard and the manager. Even another adult who witnessed the interaction with the manager said I should file a complaint and thought there was discrimination as well as pure rudeness on the part of the staff. We will...
Ā Ā Ā Read moreChesterfield Family Aquatic Centre, where cleanliness shines as bright as the sun! Seriously, Iāve seen cleaner places, but Iād need to visit a bubble factory to find them. The lifeguards are so friendly and attentive that I almost asked for their autographs instead of directions to the slides. And speaking of slides, theyāre like the amusement parkās rebellious cousins who decided to have a splashy party by the pool.
Now, letās talk about the culinary marvels. Greasy food? Check. Fried chicken nuggets that could double as flotation devices and funnel cakes that prove gravity is more of a suggestion than a rule. Youāll leave with a full tummy and a feeling of foodie accomplishment.
But wait, thereās more! Diving boards that make you feel like an Olympic hopeful and sunbathing spots thatāll have you competing for the perfect tan lines. So if youāre in the mood for squeaky-clean pools, lifeguards who moonlight as entertainers, and a food adventure that defies culinary logic, the aquatic center is calling your...
Ā Ā Ā Read moreThis was a great fun aquatic center (nom resident) it cost only 36$ for 4 of us 2 adults 2 kids. They got 5 waterslides 3 of them are for the little ones each very small. A nice lazy river with plenty if tube, you will not have to go on a scavenger hunt to find one and 2 slides in the back that cater to all people including children and the water isn't deep so no problem there. Both slides are body slides and one is closed. You will feel the joints so it will scratch a little bit but you should get over it as soon as you come out. Another thing they had was diving boards (no high dive) other then that that's pretty much it. Very clean and no lines to be seen but there was people and the staff was great all teens pretty much. As a person from florida we don't have aquatic parks anywhere near us just huge water parks and sometimes you want somthing simple so this...
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