Regal Webster Place — Attraction in Chicago

I had a horrible time buying tickets off this website it took me 5 times to put in my card info for this specific address thru regal finally I do it thru Fandango and it changed the entire address and theater I picked at the payment! I didnt realize till I drove all the way to western this theater and now I’m late to my movie And the ticket checker was careless/ negligent, lazy and rushed me and my girlfriend when we explained but this was the theater I bought tickets for as he said “it’s the other theater-you came to the wrong one” and continued to the people behind us. We planned this date night for a week. I asked “we can’t just see the movie here I bought the tickets and now we’ll be late this was the theater I wanted the tickets for” , the ticket checker rudely gave me a response of “NO” as I was upset telling my gf that we would be late now( at that point still DIDNT know the theater he was sending us to had unwanted uncomfortable seats for the SAME PRICE) instead of calling over a manager and making our night he continued to tell us to leave. We went to the other ctheater (old) ended up being the same price for no recliner seats and were so unsatisfied we just went home at the beginning of the movie. At the other theater they told us YOU GUYS western could’ve easily switched the theater for us instead of carelessly and rudely sending us away and ruining our entire night. I will stick to AMC no doubt after this messy horrible rude experience with your ticket checker who could’ve so easily let the manager know ab the issue but took it upon himself to...

The place is a place. The lobby while waiting for friends have no chairs. You are only made to feel welcome or comfortable when you have been relieved of an abundance of money. The snacks aren't price on a board . You have to guess or ask. I asked but was not offered knowkedge....like you get free refill with the bigger drink. Poor customer service. Excellent cash extraction business. The popcorn was substandard. The chairs are paid for ....and comfortable but I'd hate to see the bill they paid as evidenced by a sheer lack of love... More like a security post at the entrance where you supply a ticket to a guy who has not cracked a hello welcome. No good bye. And easy access to sneak in to the theater if one as should desire. I never would but the holes are apparent. I guess the guys behind the cameras catch up with those people but what of a really bad guy....could penetrate and do what ever .....naw not a safe theater either. So for all my observations, I cannot give it more than two stars. The safety is poor. The staff disinterested. The cash extraction automated. I'm old fashioned so if you want my money....I want your attention. I miss the day of a theater line. Even if the staff sucked the time engaged in waiting with others gave a sense of unity. This is a cold method of wealth building for absent portfolio owners.

Andrea Sturm

The movie was Five Star....Dr....

EDIT - Regal responded to my review, asking me to reach out to them. I did again and, again, never heard back from anyone.

I'm a Regal member, meaning I earn free tickets every now and then due to my frequency of movie going. Webster wouldn't accept the free ticket and, when pressed about it, they explained it was because it said they didn't have to because their website says some places and movies don't accept their own free tickets.

Disregard that I'd been using these tickets at this Regal for years and that they only do refills on larges "as is our company policy" (despite the Regal on Western doing refills on any size anything. I feel like I could take an empty Kit Kat wrapper to the Western counter and they'd refill it with Kit Kats for me - they're THAT nice). They turned away my movie ticket so I told them NEVER MIND, I'LL JUST GO HOME and then, since I wasn't a customer, they refused to validate my parking. I'm already upset and bothered and they couldn't be bothered to stamp my parking because I chose NOT to pay full price for a ticket. And they refused to validate the parking.

This location will NEVER receive my patronage again. And I'm an easy going guy - this is literally the ONLY place that I would say that about and, prior, I'd been here ... 50-100 times... easily. Even wrote to Regal corporate about it and never heard back....