Best Buy — Local services in West Chicago Township

On 9/2 I placed a curbside pickup order for a Dyson Airwrap Complete - a 550 dollar hairdryer that straightens, dries and curls hair. Even though I had a few hundred dollars in Amazon gift cards I was apprehensive to make such an expensive purchase online and decided to make the purchase from a retail store I thought I knew and trusted. I picked up the Dyson and had used the product for approximately two weeks before realizing that I needed to register the product with Dyson to receive the 2 year manufacturer’s warranty. When I went to register the product I had purchased from the 814 Bucktown store, I noticed that the serial number on the product itself did not match the serial number that was on both the box and the warranty card. Relieved that I purchased the product from a physical store and not an online retailer I went back to the Bucktown store around 4pm today to make the exchange. After explaining the issue with the mismatched serial numbers to customer service, Zack told me he would need a supervisors override to make the exchange. After 20 minutes of waiting, David was the supervisor who came back. Upon arrival he immediately told us that there was nothing he could do due to the fact that the serial numbers did not match and that there is no way that he sold it to us like that. There was no apology or empathy that a mix up may have happened with the manufacturer and it was no longer his problem but ours. My partner and I were clearly visibly upset after hearing this news that there was nothing that he could do because I had intentionally purchased the product from a physical Best Buy store to avoid something like this from happening. When we asked to speak to someone above him to see if they could process the exchange we were approached by Ariel with the same accusatory “nothing we can do for you” attitude. Again, no sorry, no sympathy or no help with a solution for us. In fact, she was threatening to kick us out of the store for being visibly upset as we should have been because i spent 600 dollars with tax on a product that I couldn’t even register with the manufacturer for a warranty. We were then told to call Best Buy corporate since there was no one in the store who could resolve our issue. I just got off the phone with them an hour and 45 minutes later and after speaking to four different people I still don’t have a way to exchange the product. I was given a case number and was told that a call center supervisor should be returning my call tomorrow after the only advice given was to try to take it back to another Best Buy store and hope for the best. I’m really disappointed and appalled by the customer service we received at this Bucktown location by both David and Ariel. I will be waiting for corporate or for the general manager of this store to contact me and resolve what should have been a simple exchange at customer service.

Update After not being able to resolve the issue through Best Buy, I contacted Dyson. Dyson confirmed the serial number on the product I received in the box from this store is likely counterfeit and I'll need to drive out to their service center in Schaumburg to have the product inspected. Best Buy sold me a fake Dyson most likely through another customer's return and the company won't take any action or responsibility.

You know what's sad? I bet if Amazon sold me a counterfeit item and I reported it, it would have been much easier to exchange. Can't wait to dispute this with my credit card company and never shop at Best Buy again! Do yourself a favor and do not do business...

Today was my first and last time going to this Best Buy.

I dropped off my car in the morning to have my new remote car starter installed. Upon dropping it off, I was very clear to the people who helped me that although I was dropping it off, my husband would be picking it up. I even made this notation on the paperwork I filled out.

Two hours later, as expected, I was given a phone call to let me know the car was ready to be picked up. Again, I confirmed that my husband would be picking it up a few hours later when he gets off work (since it would be convenient for him to do so, and extremely inconvenient for me to do so).

About 5 minutes after leaving work, as my husband was getting ready to go pick up the car, he got a phone call from Best Buy saying that he was not allowed to pick up the car because apparently the only person who can retrieve the car is the person who dropped it off. He and I called back and talked to management, and they refused to budge on the issue, EVEN THOUGH:

The car is HIS CAR. It's in his name on the title and insurance.. I'm only listed as a secondary driver. (So watch out, folks, if someone else takes your car to a Best Buy to have any kind of work on, YOU WON'T BE ABLE TO GET YOUR CAR BACK EVEN THOUGH IT'S YOURS!)

HE PAID FOR THE WORK THAT WAS DONE. His name was on the receipt for the equipment he purchased, which I included in the documentation to begin with. So he paid for this equipment and the installation ahead of time, but no, Best Buy says he is not allowed to get what he has paid for.

I was very clear throughout the whole process that my husband and I arranged our day's schedule so that he could pick up the car. I wrote down his name and that he was picking it up. I suggested that the Best Buy employees check his driver's license against the name I wrote down this morning, but NOPE!

Okay, okay, I totally get that this is a Best Buy policy and that I could take it up with the corporate office (in fact I will tomorrow) and not take it out on this one store. However, my main issue is that I confirmed MULTIPLE TIMES with MULTIPLE EMPLOYEES that my husband was going to pick up the car. We have very busy schedules juggling work and child care, but if we were informed about this policy when I mentioned our situation the first (or even second) time, we would have been able to shuffle things around accordingly. The fact is, the employees waited far too long to inform us of a policy that affected our service, and that is why I am giving a one-star rating. I would give zero stars if I could.

What ended up happening is I had to take a $30 cab ride to Best Buy so I could pick up my car and drive it back home. It had to happen late, and my toddler couldn't kiss her mom goodnight as a result. Needless to say, I will never return to this Best Buy, and I will think twice before patronizing any Best Buy...

I recently purchased a 14TB hard drive that failed less than a week of ownership. I walked into the Bucktown BestBuy on Elston and told the young lady I needed an exchange. I informed her of the situation and asked "is there a way you can swap what's on the old hard drive onto the new one, I don't have a way to move 10 TB from one to another"? I had a picture of the error I was receiving and I tried to have as much information as possible. She assumed I was out of the 14-day return policy before looking into my receipt. After looking at my receipt he said let me go talk to my supervisor. She returns quickly telling me it would cost $200 to move data or I can purchase a plan.

I decided to go a different route but I was still unhappy with the level of customer service I received. I didn't expect to get anything done for free but I felt like I was being treated as if I was in a used car dealership.

I walked to retrieve my replacement to the checkout line supervisor. Arial approached I can see her face she was going to be combative. I told her I was extremely unhappy with the level of service I was provided. I didn't expect to get anything for free but I didn't want to be treated as if I was buying a used car. She went off on a tangent, her voice got shaky and her she turned it into a show telling nothing is free and then I was challenging her integrity. An African-American gentleman from security started recording me with his phone thinking I wouldn't notice. I get informing Ariel but it has nothing to do with me getting anything for free has all to do with the level of customer service she would provide. To her a became extremely person.

Ariel told me she didn't have time to help me because he had a queue of people waiting on her, but she had 25 minutes to spare try to convince me why I was wrong for saying my experience was bad. I brought up a point entire argument you were having with me no point did try to reconcile the situation. Instead try to convince me wrong and proceed on telling me how busy she was.

I felt super uncomfortable being recorded on the security guard's sell phone.

Ariel the geek squad supervisor was extremely combative and unprofessional she just wanted to get the last word, as if I was bothering her. her voice kept raising and I could tell she was getting angrier the more I challenged her approach as a supervisor. I hope no customer ever has to experience what I experienced for a supervisor.

I hope her superiors look into the cameras and judge...