Furnari Jewelers — Attraction in Chicopee

5 stars does not even come close to describing my experience with Furnari Jewelers. When I was shopping for my Fiancé’s engagement ring, I was keeping an open mind, shopping around at many different jewelry stores, trying to find the right ring within my budget.

I had an idea of what I wanted, but nothing seemed to catch my eye. One day, I was in another jewelry store in Enfield, CT and the salesman put the idea into my head of making a custom ring. He had a 3D CAD model of the ring drawn up, and I stupidly put a down payment on it.

The very same day, I took my old man’s advice (long time Furnari customer) and stopped into Furnari in Enfield to see Joey. I explained to him what I was looking for and what my budget was. He took the idea and ran with it. He drew up a 3D CAD model of a ring that was everything I was looking for and more, it was absolutely perfect. Joey promised me that the actual ring would come out looking exactly like the model. This ring completely blew the other one I was about to buy out of the park, with better diamonds, for the same money!

I knew what I had to do, the next day I withdrew my down payment from the other jeweler, and put all my faith in Joey, and man am I glad I did. Joey had about two weeks to pull off making the band and setting the stones before I left for vacation (when I planned to propose). I’m not going to lie, I had my doubts, but Joey bent over backwards, he did everything he possibly could to make sure I had that ring in my hand before I left. When I set my eyes on it, I was astonished, it came out looking like the model Joey drew up to the T.

There are not many business owners this day and age that truly care and would put themselves on the spot like that to please a customer. It’s not like this is any old ring, he custom made it… Thank you Joey for everything, I cannot thank you enough. Wedding bands are next on the list, and I wouldn’t even think about going anywhere else. Furnari is hands down the best by far.

Sincerely, A VERY...

My fairly expensive white gold right starting turning yellow not even 3 weeks after purchase. Had it redipped, didn’t take but a couple weeks for it to happen again. They’re saying it the oils in my skin but I’ve only ever owed white gold and have never had this problem before. I haven’t even owned my ring a year and it looks disgusting and fake. I’m beyond disappointed

UPDATE: Joey called me after receiving my ring back for the third time. He asked for a chance to make it right. He accommodated my husband’s work schedule and met with us before hours (the day before thanksgiving). When we arrived he had clearly done his research on my purchase. He had polished the ring and it looked much better after that, but still yellow. Joey laid out our options, and he gave me many to make it right, none of them felt right because I LOVE the setup I had chosen originally, with the help of Britney, whom has been amazing through the entire process. Ultimately my husband and I chose to have the ring remade in platinum and I cannot wait to see the finished project. Part of the reason I was originally so disappointed was because I really do love the ring, just not in yellow. I would like to thank Joey and Britney for taking the time to...

I will never go to another jewelry store again. Why would I? At Furnari Jewelers they understand that most folks, apart from what they see, don’t know much about jewelry. The staff was so friendly and knowledgeable and explained things without making you feel dopey. My fiancé and I bought our wedding bands there and have also had a few things repaired by their expert Ernie. One time while we were waiting on a repair the owner, Anthony, visited with us and showed us some of his special collectibles. Another time, I was picking up a ring that they ordered and, because I was injured, they brought it out to me. That was such a relief to not have to pull out the scooter. We really felt like family. It sounds like I’m exaggerating but I’m not. It is just so refreshing to walk in to a business that still cares about people and knows how to do their jobs. So go see Anthony or Brenda. Those are just the names I remember but they are all great. THANK...