Burger King — Restaurant in Chicopee

Updated Review on 3_20_2024: The older white gentleman who gave us our completed order was fast, courteous and working very hard, you could tell. The customer service has improved 100 percent from the last time I visited this restaurant, which was about a year ago. My only complaint, albeit a small one, was that the Whopper sandwiches we ordered had too much mayonaise on them that dripped out of the sandwich when my wife and I ate them. I also noted that the burger itself had less of a char-broiled flavor than before. I'm not sure why, but the char-broiled aspect is what makes the burger stand out from others. I will be back in the near future based on my positive experience this time. I hope it stays this way in the future. I previously said to my wife that I would never go back, but we received discount coupons in the mail and that was what encouraged us to try it again. Without the coupons, we wouldn't have gone back to try it again. That's being honest.

Don't know what's going on with this location. Every time I come here there are all new staff! Sounds like a management issue. Anyhow, I ordered two whopper jr. meals and substituted mocha iced coffee for the sodas. My wife and I could not drink the iced coffees. They were insipid and gross tasting. Had to dump both out and refill with soda instead. Both whopper jr. burgers tasted like they had cayenne pepper in them, which was strange. I never had a spicy burger at this location before. There was no warning about it either. Also, half the menu on the wall behind the counter is missing. What's going on with this? Very limited menu selections now. Plus, the cost of items has doubled. Not good. This place has gone down a lot in my honest opinion. We won't be coming back and we've been patrons for over 20 years at this...

The employees seem to despise customers all the way up to the managers. Not only have I experienced multiple instances of rude regular employees here, but the managers here hate dealing with people so much that they shut off the lights 15 to 30 minutes prior to closing. They are intentionally making the restaurant appear closed to the public whilst they commit time-theft upon, I suppose, their unwitting boss. The excuse today, after I knocked on the drive-thru window, after I waited at the menu for 5 minutes to no avail, was that they were understaffed... I witnessed three people there, more than enough to serve a couple of burgers. It was 15 minutes to closing when I went through the drive thru, and when I initially drove by 15 minutes earlier, the lights were all off on the whole restaurant. The manager offered a free meal, and I turned it down because I explained that I do not want food from people who obviously go out of their way to avoid customers. I don't want food that would likely be tampered with because I disturbed their relaxing paid break. What I do want is for employees to do their jobs while on the clock. If you don't like your job, find another! I have witnessed this place appearing closed way before actual closing MANY times in the past. Possibly, they are short staffed due to all the time theft, messing around on the clock, and general apathy toward their job responsibilities. Profits affect employment people. See other reviews if you doubt me. Hopefully, BK Corporate comes...

I come here all the time!!! Guess how many times they have made the same sandwich wrong?? Almost every time!! I literally told them when I ordered how to make it and they STILL did it wrong!!! If you don’t know how to make something why don’t you ask the customer? Obviously I know.. but obviously y’all don’t care bc I literally told you this time! A rodeo chicken jr is made with ONLY BBQ SAUCE AND ONION RINGS!! It’s sooo easy. My man works in fast food believe me I get the struggle but this is just plain carelessness.. this has been happening for yrs and I’m just over it… I literally don’t come here half the time bc of it.. it’s the only thing I like and for some reason everyone wants to put mayo and lettuce with my BBQ Sauce and onion rings? Does that sound good to you? Bc it’s completely disgusting to me. Please at least try to care… oh they also didn’t give me my kids chicken nugs but shi happens I had a large order. You either know how to make something or u don’t stop...