Lane Bryant — Attraction in Chino

I'm a loyal customer to L.B.  Two of my local L.B. stores have recently closed in my area. I shopped at West Covina Mall & Glendora locations for many years. I am so sad that they closed both of them near my home. I looked up & found the Chino location which is 34 miles round trip from my home. I decided that I would take a trip out the Chino location. I want to say that the Customer Service was absolutely outstanding. 💯 percent worth the trip. I was so impressed I asked them for each of their names because I needed to tell L.B Corporate Office how well I was treated. MarLisa, Maissel & Cindy all gave me such great service. Please know that they greeted me as I entered the store & when I had any questions they had such kindness, I felt like they cared & you can surely tell that they take great pride in their jobs. My experience was amazing & I just needed to tell someone. I will definitely go on Yelp and other formats to express my gratitude for their...

Went in and received no greeting or inquiry of if I needed help finding anything. There were two employees who both had their backs turned to me folding clothes and sharing TikTok videos with each other. Clothes shopping is already an uncomfortable experience for me and I felt even more uncomfortable when I was ignored despite being the only one in the store. They eventually asked if I needed a fitting room when I randomly passed them, but it made me feel rushed and as though I had interrupted them. I ended up walking out as I did not wish to support a business that won't even do the bare minimum of greeting and inquiring if I need help. I attempted to leave feedback directly on their website, but the feedback link is broken. Guess this company really doesn't care for any customers anymore. I will support other...

KUDOS!!! To Lane Bryant for having people who show that they care about the client. I was doted on, schmoozed, and made to feel like I belonged there at that moment. Melissa and Jessica were a God-send and seemed to be competent in their dealings with me. I was a kid in a candy store and Melissa knew it. I spent more money than I can afford and my creditors are still sending me sirens, bells and whistles wondering what the hell is going on with all this spending. All in all, it was a good day. My first experience doing something like this was wonderful and memorable and I will definitely be returning. KUDOS TO...