Red Robin Gourmet Burgers and Brews — Restaurant in Chino

My family and I usually go to the Red Robin's in Rancho Cucamonga, and their food is delicious. I expected the same here in Chino, but I had an upsetting experience. First my daughters Mac and cheese seemed less appetizing, and she had a tough time finishing it. She loves mac and cheese more then any other, but she didn't seem to be enjoying it after having a couple of bites. My wife noticed it was watery, and a bit discolored. I ordered the Whiskey River BQQ burger, and by the time I ate half of it I felt my stomach starting churning. I also had the buffalo wings appetizer, but my wife ate them as well and felt fine. After eating half of my burger, and finishing my fries I felt queasy. I headed to the bathroom with my 3 year old because she had said she felt sick as well, and I had thought maybe she would vomit (she didn't). I ended up vomiting almost all of food. Coming back to my table, and seeing my burger made me feel worse. The waiter came to ask if I wanted a box, and I told him that I had become sick from eating my burger; that I wasn't going to take it home with me. He simply apologized for me becoming sick, and removed my burger from the table. After taking my burger I tried settling my stomach down a bit, but once again I went to the restroom to vomit some more. Returning to my table my wife told me the waiter came back to ask if I was alright, and brought me a Ginger-Ale. The only reason I'm giving it two stars is because of my waiter. He apologized, and brought me something to ease my stomach. I am not happy that I paid full price for half a burger that made me sick. I'm not the type to make a scene, and I'm a very patient man. My waiter was nice, and I don't blame him for my food making me sick, but I just wish more could have been done. I will not be coming here again, and will not recommend this Red Robin's to my friends either. I understand that everyone's experience is different, and I wish mine was...

I cannot express in enough detail about how horrible the service is here. I've come here several times and on each visit the service was bad. Why go back you must ask? Well my child happens to love the mac and cheese from here. So on 2 birthday occasions per her request, I've brought my child here for her to enjoy her favorite meal. On today's visit we informed the waitress about it being her birthday, so they can sing for and she forgot. Me wanting it to be a surprise for my child I didn't want to inform the waitress again about it. Keep in mind it wasn't busy like a normal weekend since we went during the week. The issue here is that we came last year to this exact same location and they failed again to provide a small song to make her feel special for her birthday. Due to our location this is the nearest location for us, I can honestly say I will for sure never come back to this location again. I must add on today's visit which they again forgot and failed to sing for her, the manager was very apologetic and did manage to salvage the evening. However due to the previous experiences here I had to tell my daughter no more birthdays or dinners here...

Red Robin, has been one of places we like to go eat .On Saturday we visited the one in chino ca. It started off great like always until we started to order .Our drinks came out quick , My glass had something on it we had ask for straws. Ordered pretzel bites well before the food and never got them. One of the burger's was REALLY pink , asked for avacados in a salad didn't get any the server never told us they where out.I asked for mustard and pickles didn't get any on my burger , she came back with a few ask for A-1sauce it came in a little cup .The manager did come by doing his rounds, we all expressed our experiences with the service. He apologized and asked if he could help in anyway. We understand, it's the holidays and people are tired and just want a good meal .But it's all about CUTOMER SERVICE , you should always have a smile and be kind and courteous to your customers if you cant do your job well go somewhere else. This has no reflection on Red Robin , But we might not go as often as we...