Party Kingdom — Attraction in Chino

If I could give them 0 I would. I was invited here for my cousins birthday party and I haven't even stepped foot here because I need to fill out a waiver which I understand needing to fill out, but I fine it very unnecessary to require an email and password. I don't feel comfortable giving my email away just to attend a birthday party. On top of that the female at the counter (she had no nametag so i could not get her name) was extremely condescending and rude. And all of that data filling out for 2 hours? No thanks, I'm going else where. My recommendation for the owner of this establishment should consider having a simple waiver of just a name and signature.

Edit: Holy smokes, can I do negative stars??? I went ahead and filled a waiver out because I love my cousin, and no kidding, the second I stepped foot into Area 2, an employee swooped in and shoved all of us into a tiny room to have Pizza and cake. So I just filled out a waiver just to get a look at the gym equipment. Thanks Party Kingdom. It looks fun for the kids but again I'm not coming here, I hear my cousin (who's birthday is for) begging her mom to let her go back into the jumper room to play longer. Parents, if you still want to come, plan to be here early to fill out the waivers for everyone and have something planned to do with your younger...

I am writing to express my disappointment following our recent experience at Party Kingdom, where we hosted a birthday party for my child. We booked the venue over a month in advance, informing them that we expected around 40 children.

Despite this, we were provided with the smallest room available, which was incredibly inadequate for the number of guests. The room was so cramped that it was difficult to move around, and the children couldn’t even find a place to sit down to eat. Many parents had no choice but to stand outside the room.

I am perplexed and frustrated by the lack of communication from the venue. We were not informed at the time of booking that this would be the only room available during our time slot. Having hosted birthday parties here before, I expected much better service for the price of over $1300.

On a positive note, I appreciate the efforts of a male staff member who helped fix an item in the playground, for which we left a $50 tip. However, given this experience, we will not be returning to Party Kingdom for future events. I hope this feedback prompts some improvements in how bookings and customer expectations...

The staff had an excuse for everything that went wrong. For starters, the 6 and under section had every age group under the sun in there. No supervision by staff, parents were nowhere to be found. Kids were climbing up walls/nets. The women's bathroom made me want to vomit, smelled like diarrhea. I saw poop on tissue in the trash cans, some stalls didn't have tissue and or seat covers. Once the supervisor was notified, she made one staff supervise all three areas near the big jump trampoline. All of a sudden kids were getting called out for everything...shenanigans/chaos. Ashley called me regarding the review however, I didn’t get a chance to return the call till a few days later. When the person on the other end answered, I told her I was calling to speak w/Ashley. She stated Ashley wasn’t there and asked my name. Told her my name she said ‘oh’. REALLY??? Haven’t heard from Ashley or anyone else since, probably was Ashley on the phone. Oh well, I’m on the fence about ever going again. Tired of fighting for a seat and the front desk being unattended. People can slip in for free and safety measures...