KeyBank — Attraction in Cincinnati

I strongly advise not to bank with this bank. This is my experience with the Hyde Park location of Key Bank. I opened an account, once paid I try to activate my card and an hour later and five reps later I was still going through the same circle and not able to activate my card.Upon going to the branch I was told that some of the information that was supposed to be collected for me was not when I initially opened the account so they put my account on a suspension which was no fault of my own. I then told them to please close my account and let me withdraw the amount I got paid. After telling me that there would be a fee for early withdrawal and having a manager involved when I told him no it would not be because it is not my fault they said that they would close the account without the fee. Fast forward to Tuesday morning at my job HR is telling me that KeyBank decided to return their direct deposit. Out of curiosity I check to see if the account is closed on the app and it is not and to my surprise my account is now negative my paycheck amount. I don’t know if it’s every key bank that does this, but I do know the one in Cincinnati Hyde Park is full of complete and utter idiots! I will be updating changes as they occur with this situation. I will for sure be calling tomorrow morning to find out what...

This branch itself is excellent but keybank’s lost/stolen/card replacement department is worthless and nothing but a bunch of incompetent liars. I’ve been waiting on a replacement debit card for over two weeks they said it was mailed out the day after I called to replace it. Two n a half weeks later they email me saying it shipped that day and to expect it delivered in 3-5 more days. Is this the dark ages where the local branch can’t replace a debit card on site. Seriously KeyBank is awful if you need something not covered by the...

I went in to Keybank on Erie today to cash a check for over paying my landlord in rent the bank teller asked me for two forms of ID I gave her my driver's license and my social security card she then said do you have a credit card or debit even tho I really didn't need however I gave it to her then then asked me to tell her what my social was as it sat in front of her I felt as if she was racial profiling you asked me for two forms id why did you need a credit card it was a check from your bank and...