The UPS Store — Attraction in City of Frankenmuth

Doug/owner and staff do an awesome job for me! Travel to many job sites and been in many UPS that are poorly staffed and run poorly. The Frankenmuth location is always clean and organized and staff helpful. Doug is friendly and engaging as an owner. Truly impressive! He needs to train others. Top Notch!!! He stated he owns others in the state.and I was in them and didn’t know he owned them. They were just as impressive in my travels! Will go out of my way if there is one closer...

I had a return to Macy's printed out the QR code went to the store. Needed to tape the end of the box 6" of tape they wanted to charge me for the tape to close the box. I told him no, took the box down a couple of door to the Ace Hardware and a nice gentleman taped the box for me with no charge. This makes no sense as a business owner this is poor customer service! Please find other options for your shipping needs! I would have left no...

I stopped into a different UPS store with a different owner and was given false information and given poor customer service. When that happened I called the Frankenmuth store and their associate John went above and beyond my expectations. He fulfilled my order with integrity and amazing customer service. The owner was even present and pitched in to complete my...