Computer Specialist — Attraction in City of Newburgh

A thoroughly horrid experience. Avoid at all costs.

My mac book air had been running flawlessly for five years when the screen began showing striped vertical lines. I took it into the shop and was told that it would be about $150 if I paid in cash for a replacement screen. (I forget the exact amount, but that is pretty close.) I left the computer at the shop and got a call a few days later from the shop telling me that a much better and faster new hard drive was available that would give me another 10 years of good of greatly improved performance for an additional approximate $250. Foolishly, I ignored the maxim "if it aint broke don't fix it" and gave him the OK. It's been a nightmare ever since. The computer for the first time froze, booted me out, got interminally spinning wheels, mysteriously appearing flashing question marks and a slew of other major and minor problems. These problems began when I was out of town and so I took the computer to the apple store for repair. They told me that the problem had to do with the replaced hard drive. When I got back to Newburgh I brought me computer back to Computer Specialist and was told that the problem was one of software incompatibility having to do with an Adobe update. "That's Apple for ya" said the guy who just a short while ago told me what a great machine I had and that it was "always worth fixing an Apple". A day or later I pick up my "fixed" computer at the cost of $120 cash. Within no time the exact same problems came back as bad as ever. Mind you, I was always able to get my computer running for short intervals by restarting it, but this was happening with such increased frequency that I brought my computer back to the shop yet again. A day or two later I called to check on the status of the repair and was told that a piece of food stuff, "chicken or fish" was caught in the fan causing overheating that led to the observed problems which, by amazing co incidence manifested in EXACTLY the same way as the ones caused by a software problem just a month or two prior. They were stumped as to how such an object could have become lodged inside a computer but nearly as much as I who am a vegetarian. If there really were such a mysterious large object lodged inside my laptop, by far the most logical explanation would be that it got there when the technician opened the computer a few short months ago when he last "serviced" my computer perhaps while having lunch. But my far the biggest insult came when I was told it would be $120 to remove the obstacle. This after I was patient as a comatose saint with all their previous failures to get my computer running the way it was when I brought it to them in the first place.......... The full story is even more complicated and ugly, but enough said. I STRONGLY RECOMMEND AVOIDING...

Upgraded my video card and solid state in a day on my gaming machine! Had all the parts in stocks! Even kept all my games and settings! (EDIT: I have a lot to say about this. So, for one, --- i didn't write this review at ALL. Once my computer was fixed, the person fixing my pc left their selves a positive review... and considering I'm not the only one that had this issue, It's super weird and invasive, and just overall looks bad for business. I'm sure people would've written a review under their own volition if asked if they wanted one so badly. Second, while i believe the service at the time was great, it only resulted to more issues with my PC. after getting the SSD and graphics card replaced, i ran into more stuttering and lagging/ performance issues with my games let alone my whole pc after a month of having it repaired.

I'm sure these people know how to repair or fix a pc, or at least I'd like to believe they do considering these "good reviews", but as for my experience; nothing got fixed, stuff got replaced. This originally was posted as a 5 star review, but id give it a 1 because i basically spent 600+ dollars just to make my issue worse. If anything, i respect the fact that I came back a year later to get a check up for my broken external drive and they didn't charge...

I have been coming here for years with my father. They built me my first gaming machine when I was young. Would also answer any questions I had to ask or give advice when I needed it. This time around a few years later I decided to buy the parts myself and have them build it with my new parts and a few of my old parts. I ran into a problem with the new motherboard being bad and it was past the return date from where I bought it from. They helped me return the bad motherboard directly through Asus. They also put my original machine back together so I could use it for college until the part came back in. They also sold me a water cooler since my old cooling fan wouldn't fit my new processor! These guys are great and I highly...