When we arrived and told the gentleman behind the desk that we were there for ax throwing, we were greeted by him telling us we were 5 min late and we would not be able to get our full 30 min. He pointed to the direction of the cages but when we got there, there was no one around so I had to go back and ask him. 10 additional minutes had passed before the ax manager came and we were concerned we would only get 15 min. However, she could not be more kind and helpful, she was amazing and the best part of the experience. Afterwards, we played games until it was time for our dinner reservation only to be disappointed that they close the prize cage an hour before closing. Dinner was ok, the food was average but our poor server seemed overwhelmed. Nonetheless, he was still very kind. Glad we were able to make the best of it, but it was probably my first and last time going.
!!!UPDATE!!!
I received a personal message from the general manager from Spins, and while the email was very unexpected, it was extremely nice to see the value that they place on customer service. I would like to thank this establishment for doing what they could to address my review. As just one customer, they did not have to do that, but they did. For that, I am...
Read moreNeat facility. Front counter staff decent, exceptional ropes course with good staff on ropes; rest of staff largely clueless or ill trained and refuse to actually manage games or customers/players, or to enforce their own laser tag game rules (this WILL hurt their brand and discourage visits as the game ceases to be fun for kids, with people squatting and shooting anyone coming out of the penalty box before they can even play again: easy to fix, but they couldn't care less). On the food & drink end of things it's obvious the owner runs restaurants and bars as the bartenders are good and the food, simple as it is, is excellent. Tried smothered nachos and the unusually flavored but delicious wings. Aside from food, lots of room for improvement and on almost every level, but definitely worth a visit. The laser thing is a loss leader draw since once your kids play they won't want to do it again again. The arcade is where you (your kids) blow your money, and a lot of it: figure close to a dollar a minute, per person (without food) for a visit here (based on over half a...
Read moreWe are returning guests here at the arcades. My kids enjoy and look fwd to it everytime we are in the area of Peekskill, NY. We fill up our cards at the machine and just let them roam around to play any games they want.
Its fun and my kids always enjoy their time here. Lots of games and arcades to choose from. You can even do laser tag, which we didnt do or there is a restaurant in the back in case you are hungry or want a drink. As you play the games you acrrue points on your card, which once you are done you can redeem it for prizes in front of the arcades.
I wish the reloadable cards were cheaper though. I think its $30 for 80 points per person which you can be done playing in under an hr, and you can get $50 for 136 points, that is pretty pricey. Also the prizes you can get with your points are pretty pricey as well. LIke a nerf gun for 1800 points, YIKES
Anyway, my kids enjoy coming here and I am sure we will be back in the near future as well. Always a good time here especially to see my kids be happy playing all the games and getting prizes at the...
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