Hoopers Tire Outlet — Attraction in City of Rochester

I originally took my flat to 2 major tire retailers in the area (Walmart and Goodyear) both locations told me I couldn't plug my tire. My only option was to buy a new one and due to the fact this was an unpopular size, it would be $110.00 minimum plus fees and labor, to replace my already brand new tire with a nail in it. I was livid!! I started looking for a used option and based on a friends referral, I went to Hooper Tires for the first time today. WOW! the service was phenomenal! They had great Customer Service and were very friendly. I spoke to a woman that worked there that was VERY knowledgeable. I don't know anything about tires and she answered all my questions (and then some) and made me feel comfortable. (Sorry! I didn't get her name) But Thank You!!!! They said they could patch my tire for as little as $15. I was so impressed with this service I called home and had my other car brought right over to look at my tires. My tires were so bald the female employee saw them in the parking lot and was genuinely concerned that I knew it was time to replace them and she talked me into 2 replacement front tires. I met the mechanic that did my tires and WOW He was AMAZING!!! His name was Garrett. He picked a beautiful pair of tires for me and installed them in less than 15 minutes. He was SO friendly, professional and courteous. I will tell all of my friends what a GREAT experience I had. I am so thankful for his honesty and information. You NOW have a customer for life!!! I will definitely be back in a few weeks for 2 more...

To be fair I had heard this was a good place to get cheap tires in a pinch. It’s why I called. The lady on the phone was nice and said they had winter tires in my car’s size. I was told because it was the day before thanksgiving they would close a bit early so come at least an hour before closing. I said I would come right away, they close at 5. I left my home at 11am and got there right around 12:15 (it’s a long drive). Before I even got out of my car I was told there was no more service today. I explained that I called ahead, that I came far in advance from when I was told the cut off would be ( 1 hour before close), but there was no option. They said I could buy tires and they would knock $10 off but I would have to find someone to put them on. I was lucky to make it that far on the tire I had. I understand they are busy, however knowing I called in advance and came right away, to be sent away on an unsafe tire over an hour away from home is just not good customer...

Going to keep it short … I’m a known customer, been coming here for 3 years .. something was a little off .. I walked in and there was only two workers and it was very busy .. I called before I came and asked one of the workers “Sam” if he had my tire's he told me just sec I’ll look and hung up.. I called back no answer , so I came in .. I understand it’s busy but to keep brushing me off is very rude .. he told me wait in the waiting room and he will be Right with me I sat there for alomost 20 to 30 minutes while he cashed out 2 people and still hasn’t gotten to me yet .. before I walked out to grab him or someone , the young kid walked up and helped me out and “Sam” just looked at me and proceeded to walk into the waiting room to sit down and get on his phone .. that’s very unprofessional and rude !!! Never expected that and two workers ??? Is not like them .. help is DEFINITELY needed .. sad to say I’ll be taking a break...