Boulder Coffee Co Cafe and Lounge — Restaurant in City of Rochester

This critique specifically has to do with the new-ish Boulder on Park Ave only. I went there tonight to meet a friend who I used to work with. She currently has terminal cancer and has been given almost no time to live. She gained weight recently from the last of the treatment that didn't work, and stopped leaving her house for the most part, but I convinced her that Boulder would be a nice place to meet because the atmosphere is great, staff are friendly and drinks are great. I normally go to the Alexander street location and all those things are true about that one. The Park ave location was just the opposite on the most important part of today visit. Staff could not have been more rude and awful to us. I have never complained in a review, love going to coffee shops, and didn't yell or say anything that they deserved, but this is necessary. Our evening was going well, we were sitting to the side and being fairly quiet because we were talking about some of the personal things she is dealing with due to the cancer. Open mic night for comedy started and since the back seats were all full and we weren't quite ready to leave, we moved our faces closer, kept chatting, but trying to be respectful. The jokes revolved around porn, sex, and even jokes that poked fun at rape were shared. Every jokester felt the need to insert swear words several times in each sentence. I have not lived in a sheltered life, however it was completely tactless and their drive to steer to only those words and that type of humor showed just how much they lacked any true sense of humor. Clearly ignorant of any truth about it, and clearly completely uncaring about the physical and emotional pain that goes along with it. I felt extremely offended, and have heard many others complain. One of the gentlemen in charge of the comedy night got up on stage, not to far into the evening, to say "hey lady, hey old lady!" to which my older friend turned to and asked "is he talking to me?". She started off very confused and in disbelief at the incredible disrespect. This beautiful friend of mine, who is terminally ill and it was the first time she was able to share her joys and struggles with me suddenly was just being called an old lady, and then had to listen to the guy on stage say several swear words and "you're disrupting the comedy show and should go seat...(pause)...somewhere back there!" (Did I mention there were no seats except the ones in the front? I bought drinks and a dessert. I gave my money for this business and I go to the Alexander street location and rave about it to many, and all I got in return (on the visit that mattered possibly more than any other) was complete and utter disrespect coming out of some kid's mouth? He had no idea she had cancer, but why does anyone deserve that? Boulder should have some rules about leaving seats open in "the back" for folks who have a higher class of humor, but typically enjoy the drinks and food offered there. The Alexander street location was too far for my friend to drive to and the one other time I went to a music open night at Boulder (though it involved swear words and all that), it still wasn't as rude and plain mean, as this time. I asked her if we can just get together some other time and not at Boulder. She said ok, if she's still around...Thank you Boulder for making this possibly the last date with my friend. Unfortunately I will probably share this experience with everyone I know because I am...

Do you Like your service with a snarl? Do you love snarky hipsters? Then you will love "Boulder's Coffee Co" on Alexander St, because you will get both in giant heaping portions! I love coffee shops, and I will always give a place multiple chances, Yet not anymore, over the years, the place has exhibited some of the worst costumer service, I have ever seen. The baristas act as if they could not be bothered by their costumers. Last time I was there I saw people waiting to be severed for over 10 minutes as the staff had a friendly conversation with one another about their hair! Look I know we can't always be at our best, that you can't please everyone. I have worked as a barista I know how hard the job is, yet I prided my self on my prompt and friendly costumer service. It was a very unglamorous job, and I was abused by rude customers all the time, Yet I did not give an attitude, I did not act like I was a freaking rock star, or a brain surgeon. So no I will not be going back.. P.S. The service I get at the other Boulders locations are fantastic, so...

When I went to Boulder last night to get some work done for the first time in a while, my experience was not very pleasant for a couple of reasons.

First, the music that played for a few hours was really distracting and inappropriate (in my opinion). Most of the songs over a 2-hour period were explicit rap/hip-hop songs, and they were unnecessarily loud for the small number of people in the cafe. I don't have any issue with this genre of music, but the consistent swearing, offensive language, and volume were all so distracting that multiple other customers around me chose to leave (there were multiple comments about it from the people sitting near me). I also had to leave eventually because I couldn't get work done, even with my own headphones on.

Second, there was a mouse spotted under the couch near where I was sitting, which was pretty concerning.

Overall, it just seemed like there was a lack of accountability in management, because it felt a little like the customer experience was an...