State St. Market — Attraction in City of Watertown

Service was terrible! Accidents happen I broke a plate that was $10 because I was trying to reach for another item. Maybe don’t put items behind each other. This place is super expensive you literally can go to Walmart and buy the same items at Walmart for way cheaper. Me and my family were loyal customers but after that incident I will never recommend anyone to go here. Save your money and go elsewhere. They assume everyone is trying to steal. After the plate broke we stayed to look for staff but before we could even turn around a staff employee was there telling us to go upfront when we were still trying to shop. My mom had an item in her hand and the young lady that has dark hair that works there yanked the item out of my mother’s hands and escorted us up front. They tried making up feel like criminals when we weren’t.we have spent plenty of money in this store but never again. So disgusting how they treat customers here. Very dishonest they lie saying the “manager didn’t yank items out of our hands they clearly did” there was five of us. They acted like we weren’t going to pay when we have been to this shop before and always paid we we were not done shopping but after that incident we were stopped from continuing shopping. you guys are horrible people. You are very unprofessional with how you handle it and you can still lie and reply to this review but obviously we are not the only customers who were treated this way. If you a antique shopper you can clearly look at the reviews. To each there own. But I warn people not to come here. It’s too bad that we already spent money here but never again. Plus don’t listen to the owner replying because they clearly are losing business and are trying to salvage themselves. And we have gladly found other antique stores to shop at that are more welcoming and...

Always liked paying way more for things to support local people and small businesses but I saw this on here and remembered just how they treated someone I know. She lives fairly close doesn't usually like getting out too much. This young lady is pretty sick,terminally. When she entered this store she was approached and asked WHY SHE WAS WEARING A MASK? She kindly told them that she was ill and didn't want to risk catching something with a compromised immune system. The person working proceeds to ask her if "they could help her find anything?" And "what she was looking for". She replied that she was just looking and she wasn't sure. She was told "they have nothing for her at their store"!?!?!?!?!? I feel sorry for them for being so jaded and miserable that they took away her enjoyment from the only time she'd been out in weeks. I sincerely hope that they never get sick and I definitely hope nobody I mean nobody treats them like that if they do. I like spending money at small businesses but I feel bad for mean people. And to the person who told her that I'd like you to know that she now spends her money at Walmart and gets it delivered because she runs into people like you when she goes out. That isn't fair for her and isn't fair for every other small business out there who now has 1 less customer to Walmart delivery. Not that you care with your nose so far up there you can't even see anything else. I hope you find happiness in your life so you don't have to keep taking it away...

Honestly, I came here a few times and had no issues and the girls that were checking me out were nice. But unfortunately, I just came in here not too long ago and I had heard workers in the past who are now fired explained how the boss said the past workers were on their phones too much. I go to checkout and I’m guessing the manager/owner was the one behind the desk sitting there on her phone laughing and looked at me while I had been sitting there already for a few minutes to check out. No one came to the desk until the lady behind the desk made eye contact with me one last time. This time not a thank you for coming in or have a good day. Customer service is a big thing when you’re in retail and today that was unfortunately lacked. Not only to mention the only two ladies working were having a little gossip fest talking down on one of their workers who was not there at the time. I understand work can be stressful when one doesn’t do an okay job but honestly instead of nagging about them in front of guests/customers maybe have a private conversation?? I will be back because of the decent prices and I get certain things I would like for my new home coming up in the fall. Hopefully the next time I come in it won’t be like this. Hoping to have better service and more...