Burger King — Restaurant in City of Watertown

I’ve been a loyal customer of Burger King for years, and the Whopper has always been my go-to when I’m craving a good burger. However, my most recent experience was nothing short of terrible, and it’s left me questioning whether I’ll return.

I ordered a Whopper meal from Burger King with high expectations, but what I received was a massive disappointment. The burger was completely burnt, not just a little overcooked, but charred to the point that it wasn’t even edible. The patty was blackened, the edges were crisp like charcoal, and the entire thing had a bitter, smoky taste that ruined any semblance of flavor. To make matters worse, the smell of the burnt burger was so unpleasant that it filled the room before I even opened the box completely.

This wasn’t just a case of overcooking—it felt like the staff either didn’t care at all or simply weren’t paying attention. It’s shocking that something this inedible would even leave the kitchen. What’s even more frustrating is that this happened at a well-known fast food chain that is usually consistent in quality. For a meal that’s supposed to be quick, convenient, and enjoyable, I was left incredibly disappointed and out of money for a meal I couldn’t eat.

I understand that mistakes happen, but there was no excuse for the level of negligence here. Burger King has always promoted itself as a place that delivers “quality food” at reasonable prices, but this experience didn’t live up to that at all. It wasn’t just a bad meal—it was an experience that made me question the standards of this particular location and the chain as a whole.

In the future, I’d recommend Burger King’s management take a serious look at quality control, particularly with the cooking process. I didn’t bother contacting customer service because I simply didn’t feel like going through the hassle for what should’ve been a straightforward and decent meal.

If you’re looking for a reliably good burger, be cautious, because if your experience ends up like mine, you’ll be left...

We ordered food on the app for our family, 7 burgers, 2 large fries, large onion ring and an 8 pc. chicken nuggets. No one was really at the location, we thought it would be quick. Well we were handed 2 bags and pulled away from the window. I told my husband just by the feel of the bags it wasn't our order so we parked in the lot. They gave us the only other car there, their order. I went in and told them, so they handed me the bag that should have been ours. I went back to our car & checked everything. Missing chicken nuggets & 3 burgers were not made correctly. Went back in a 2nd time, was given new burgers. Went back to the car, again they were not made correctly. Went back in a 3rd time, the manager gave us our money back and remade our whole order since it had been 40 minutes since this mess started. I waited for what seemed like forever and our new order came out. Went to the car checked & guess what they STILL couldn't get my order right. 2 of the double cheeseburgers were made with nothing but 2 meat patties and ketchup, the "new" onion rings were ice cold. I gave up and we went to Mcdonalds....

The other BK is professional. In these times of Covid variants and Monkeypox, this Burger King should be avoided. The cashiers will handle paper money from a whole line of customers and then turn around and touch food without gloves. Not wrapped food- they touch French fries and cups and onion rings too. Without washing their hands first nor donning gloves.

And this is the STATE street location where hygiene is most important. This side of town has customers and loiterers who are covered in meth scabs. Gloves seem extra important when the client demographic includes so many drug users.

The staff are trying their best, but they simply are no match for the young unemployed, homeless, scab covered drug addicts who wander through the restaurant begging for cigarettes, loose change, and bites of your sandwich (I’m not kidding.) It might be time to invest in gloves for the staff. Or better yet, install a wash station behind the...