Proton Auto Group — Attraction in City of Yonkers

I am writing to express my extreme disappointment with the recent experience my family and I have had with your dealership. Approximately three weeks ago, we purchased a vehicle from your establishment, intending it for my son's commute to work. At the time of sale, we were subjected to over $800 in service fees, with the assurance that any issues with the vehicle would be promptly addressed by your team. However, less than a month after the purchase, the car encountered serious mechanical problems. First, the battery died, leaving us stranded in Queens with no means of transportation. Due to the urgency of the situation and our location, we had no choice but to purchase a new battery ourselves. Barely two days later, the alternator malfunctioned, posing yet another safety risk. Again, we had to foot the bill for repairs, unwilling to risk driving the vehicle to your location in Yonkers and potentially facing a breakdown on the road. When my son approached your staff, namely Pete and Joe, he was met with hostility and disrespect. Instead of acknowledging the issues with the vehicle and honoring the warranty promise, he was met with blame and rudeness. Despite being assured reimbursement for the expenses incurred, the process was fraught with arguments and ultimately resulted in only partial reimbursement for the battery and alternator replacement. This level of unprofessionalism and disregard for customer satisfaction is deeply concerning. Your dealership failed to uphold its end of the agreement, leaving us feeling deceived and taken advantage of. We were explicitly promised that any problems would be promptly addressed within the one-month warranty period, yet this commitment was not honored. I am thoroughly disappointed with the entire experience and would strongly caution others against doing business with your establishment. This lack of integrity and accountability reflects poorly on your...

I recently purchased a car from this dealership, and while the staff were friendly and professional, my overall experience was disappointing. They added over $5,000 in unnecessary fees and extras on top of the car’s price, most of which I didn’t need or request. Unfortunately, I was in a rush to catch a flight and didn’t have time to thoroughly review the paperwork, which allowed these charges to go unnoticed until after the fact.

The car itself is fine, but I can’t shake the feeling that I was taken advantage of during the process. While I take responsibility for not being more diligent, I expected more transparency and honesty from the dealership. This experience has taught me to approach car purchases with more caution, and I would advise others to carefully review everything before signing. ———————————Respond to your response… It’s interesting how defensive you are, especially when you’re blatantly misrepresenting the facts. My credit was 730 at the time, so your attempt to discredit me with false information is both laughable and desperate. The car was listed at $15,000, yet somehow, after your legitimate fees, the total skyrocketed to $22,000—quite the markup for a dealership that supposedly follows the letter of the law.

If anything, I did learn a lesson: never trust a dealership that operates like yours. The condescending tone in your response only reinforces the kind of business you run. But don’t worry—I’ll be sure to share my experience so others can avoid the...

This past month, I had the pleasure of working with Joe and Chris from Proton. Let me just say from the start; we ended up not buying a car from them. But it's for this very reason that I am giving them a 5 star rating. Just a little background on the situation; I was shopping for a Cayenne GTS to replace my wife's Cayenne S. There were none for sale locally in CO, so I had to expand my search to other states. While there were some options in neighboring states closer to home, Proton had a car that checked the boxes and their great reviews and track record really gave me confidence in doing business with them despite having 1800 miles in between us. So, we arranged financing, flew to NY to have a look at the car, but ended up not purchasing. Now, this is where and why I want to give these guys 5 stars. Never once did they pressure, or give us a hard time about not buying. Joe and Chris were absolute gentlemen throughout the entire process, and even though we opted to go a different route, they were 100% understanding and fantastic to work with. They got the funds that we paid for the car reversed and back to us in short order and made sure we were good and whole on that end. Even though we didn't do business together in the end, they still treated me like a valued customer. These guys have great integrity, and I would not hesitate in giving them a...