Austin Peay State University — Attraction in Clarksville

To whom it may concern,

I moved to Clarksville, TN at the beginning of the year and had applied to Austin Peay State University by late January. I was interested in continuing my pre-nursing major as I was transferring three years of credits from my previous university. I applied to start for the spring II semester at Austin Peay, which was scheduled to start in late March. I did not receive my acceptance letter for the spring II semester until less than a week before the semester was scheduled to start. Unfortunately, due to the late acceptance, I had to put off my start date until the summer term. I was then instructed to re-apply for the summer term, which was relatively easy. I was accepted to start May 31st. And this is where my many problems began. I am in no way shape or form an expert of FAFSA, as many would agree that financial aid is a very stressful and confusing aspect of college, especially when you are transferring from one state to another. I filled out my FAFSA to the best of my knowledge. I was awarded a certain amount for school and accepted my awards on the school website. And still for unknown reasons, I was then asked to provide my mom's 2014 IRS tax return, which was a terrible experience in and of itself. I am currently married, so why my moms tax information was needed was never made clear to me after several attempts to understand why. May 30th I was dropped from all of my classes that I was scheduled to start the following day. I contacted the school in regards to why I was dropped. Again, they requested my moms IRS tax information and a few other misc. paper work. I was able to obtain my mom's tax information and in order to avoid any more confusion I drove to the school to personally hand in the all the documents they were requiring of me. I went to the financial aid office to talk to drop off the documents and to speak with someone about my classes and why I was dropped. The lady I spoke to then informed me that my mom's tax info was not needed, instead they needed mine and my husbands tax info. The lady in the financial aid office gave me a different list of documents they needed from me and said that as long as I turned these documents in by July 4th, I WOULD NOT be dropped from any of my classes. So I made sure to get all the documents together in a timely manner to get back to them to insure I would not be dropped from my classes. Jumping forward to last Wednesday June 15th, I logged on to my student portal to work on homework (since I had been attending classes the last two weeks) only to find out I was dropped from my classes again. At this point I was beyond frustrated. I contacted Austin Peay, again, to ask why I was dropped, again. After speaking to three different people, no one could give me a direct answer. The lady I spoke to on the phone in the financial aid office said she would forward the issue on to her supervisor who would be contacting me. It is now a week later since I was last dropped from my summer classes and I have YET to hear from anyone from the school. I have never had so many issues with a school before. They have terrible customer service. They are of no help to their students what so ever. I am very disappointed in Austin Peay and I will not be attending this school now or...

Daughter is starting school here this month. Have had a major issue with the office of the Bursar. Had a lengthy 40 min talk about daughter's estimated final costs before selecting this school and turning down many other highly academic institutions. Had my daughter turn down 10s of thousands of academic scholarship dollars based on her minimal final fees if she attended AP. Led to believe she would only owe about $3k for the year, online bill states that I owe $8k. Still affordable, but not anywhere close to the office's estimates that we thoroughly went over in May. Pretty upset when I realized that the person I had originally spoken to had forgotten to tack on an out of state 250r tuition estimate. She probably would have chosen Xavier University or Ohio State University instead for the amount that I ended up paying to attend AP for an out of state student. The people at AP seem very pleasant, but this was a huge financial oversight that could have weighted my decision to send my daughter to AP. Financial estimate mistakes like these cannot be made by administrators. Bad start, but I hope my daughter's enrollment and studies there will be a positive experience. Hope I don't regret this choice aside from the...

Updated:

I’m on the admission process and by far not a good impression. I’m starting to rethink if I should take another route. They won’t reply to simple emails to help the students out during the admission process. You have to call in order to get a response to your questions. That gives me the impression that they don’t care much about students. When you call to get an answer to a simple question they have a hard time to give you that answer. Only two people that I have spoke with have been helpful and able to respond to my questions. What is so hard to respond an email for a student that is already spending money for admissions and have questions.

Update: This people in admissions are the worst. After I completed all off the steps and provided them with all of the documents they needed out of nowhere they added two other things that weren’t there at all. When I was going to apply for tuition the first thing that came up on the website was that there are complaints against this college, so aside from the bad reviews here and my bad experience on top of that there is that. I take this as a sign to steer away from this college. Better now than latter. Thank you for wasting my...