Bliss Luxury Spa & Salon — Attraction in Cleveland

My husband purchased me a $300.00 gift card to Bliss Luxury Spa & Salon. I wanted to get my lashes done. Went & got them done and instantly before I ever left the salon had a pain in my left eye that felt like a razor blade cutting when I blinked. The tech looks in my eye a few times and says she don't see anything. My eye was super red and wouldn't stop watering and pain was super bad! She asked another tech to take a look and see if she saw anything in it. The lady said no and so they walked out of the room told me to lay in the dark with my eyes closed and see if it helped. I laid there for a few minutes, and I hear them as soon as they closed the door whispering. I'm not dumb & I knew they were talking about me. I get up and walk out. As the day went on it got worse to the point I couldn't open my eye. Couldn't sleep that night bc the pain was so bad, so I had to use coconut oil and take the lashes off. When I finally got them off the pain instantly was better!!! What happened was she had glue caked up in the corner and it was sharp so every time I blinked it was cutting my eye. So, I went back to the salon to show them where my eye was actually cut. I asked the lady (SANDY) since I didn't get to keep them 24 hrs and it was nothing that I did to cause it, could they refund my money to my gift card so I could use it on another service at their salon I could enjoy. The lady said she had to talk to her manager and would call me the next day with an answer! The next day came, and I never got a call. So, I called and spoke to the same lady (SANDY), and she said that she was still waiting to speak to the manager and would call me when she did but continued to say she was a retired nurse and the spot in my eye was NOT from the lashes it was from an eye injury. WOW!!!! Seriously then what else could it be it wasn't like that when I came in there but was the next day after I kept saying something is wrong and something is cutting me in the very spot where the red mark appeared, and you could see was cut. She finally calls me back and says I spoke to my manager, and we don't feel we owe you anything bc you actually got the service and the spot in your eye is not due to the lashes. Also asked well did you go to the doctor? Did you have a cornea abrasion? Like seriously none of that is even relevant... I'm blown away that they don't even care to try and make it right when their tech is the one that globed the glue up in that corner and it was what was causing the issue. It's not like I asked for the cash back or the money back for the gift card. I simply asked for it to be put back on my gift card so I could try to enjoy a different service at their salon!!! The tech was telling me she owned her own business doing lashes outside of this salon and that we should come over there because it's cheaper. I have never been treated so poorly especially by a place that you are supposed to feel so relaxed. I even have $150.00 still on my gift card and I will not darken the doors of this...

Edit: I tried to call to reschedule, spoke in an even toned, stern voice, did not use any expletives, but I did express my discontent with the unprofessional behavior of cancelling right before my appointment and the woman told me I was not being calm and hung up on me. When I called back she told me to never call there again and put her manager on the phone. Wish granted, I’ll never return to bliss again, I cancelled all my future appointments there and then the manager hung up on me as well. I may have been irate because people were hanging up on me but I was not yelling nor did I use any expletives or verbally attack anyone working there. This place is the height of unprofessionalism and bad customer service apparently. If they screw up something on their end and you’re understandably upset they treat you like it’s your fault and hang up on you repeatedly. I already knew the work environment here was really toxic from talking to employees and seeing all the turnover over the years, but apparently that toxicity is now leaking into their customer service. And from what I’ve seen in this thread they usually shirk the blame when they mess up so I’d just stay away from this place and save your money for somewhere else. Their prices are outrageous anyways.

I’ve liked most of my services here, and I’ve been going here for 5+ years. But the customer service is really starting to lack, they’re horrible at communicating, they’ve now on multiple occasions waited until the day before or two days before an appointment to cancel on their end because the person wasn’t working that day anymore or something when they’ve known about it for weeks. I’m getting really sick of this unprofessional behavior with scheduling on their end. If I had called this close to an appointment to cancel they’d be trying to charge me a fee. I’ve already stopped getting massages here, I’m about to take my business for my lashes somewhere else as well. It’s common professional courtesy to let someone know as soon as possible that you need to move their appointment. Two days before when you’ve known for weeks is not as soon...

Pretty good experience overall, would definitely try again. My fiancé gave me a certificate for Christmas that allowed me to have almost a half-day-long spa day, which consisted of 30 minutes in the sauna, a 30 minute bath soak, a Swai Thai Massage, and a Sole Soother. The massage and the Sole Soother were both fantastic! But the sauna and the bath soak were less enjoyable. The sauna was really no warmer than the ambient temperature of the room and was actually quite drafty and cold from the seal on the door. I even exited the sauna to make sure that it was actually turned on on the outside. This was worsened by the fact that my bath was cold when they came to get me from the sauna for it. No one ever asked if I had a temperature preference for my bath beforehand, which is fine, but it was way too cold to enjoy, especially since the ceiling fan had also been left on. I was unsure of how to turn it off, running around half frozen and half naked, I finally just retreated to my bath as it was at least warmer than the windy room . I tried to let some of the water out and run hotter water, but the tub was so large that I never got it to a comfortable temperature before my time was up. My belongings also became stuck in the men's lockers, as the key wouldn't open the lock. Several of the employees tried helping me, but eventually just forced it open. None of that was honestly that big of a deal, and all-in-all I would likely go back if given the opportunity....but definitely make the request to have my bath quite a...