Coy's Jewelers — Attraction in Cleveland

I took in my grandmother's wedding set to see if the bands could be fixed. They are over fifty years old and extremely delicate. The technician sent back a list of the repairs (reshanking each ring, and then adding a piece of wire to keep the ring from "cutting into me"). I didn't really understand what the end result of that would look like so I had them send the ring back and I went to pick it up. When I got into my car with it it became immediately apparent that a piece was missing. The filigree that made up the side of the band was completely gone. My spouse called the shop and explained that the band was damaged. Before he could explain in what way the man on the phone said, "Okay well let me check the envelope for the missing piece." I brought the rings back to the shop and tried to show them what was now gone. The man pointed out that the other side was 'hanging by a thread'. It hadn't been when I brought the rings in. I pointed out how the engagement ring had a piece removed as well so that there was access to the stone. (You can see a melted piece of metal where this used to be attached.) This was quickly dissmissed. The men checked the store floor for the missing piece assuring me that things would be okay. I told them it was already not okay and was promptly snapped at. I left the store in tears. My spouse called today (Nearly a week later.) And asked if they had found the piece. Not only had they not found it, they had decided that they weren't going to call me to let me know. He went on to suggest that perhaps I had lost the piece of the ring myself in my purse or something. The ring is in its box. It had rested in its box for decades prior to me bringing it in and was returned after I got it back. The only time it hasn't been inside of it was the time it spent between the jewellers and the repair shop. The jeweller still insists that the ring must have been broken before I ever brought it in. Interestingly enough, there is no mention of this in the initial offer...

Knows his watches. Seiko, Bulova, Rolex. Retrofitted a band to one of my watches to make original lugs work from original band. Sized several of my watch bands. Extensive collection of silver estate chains/necklaces. Bought several and was able to cut them down and resize. Have made several purchases. Great doing business with these guys! Has shown me several watch repair techniques and advice. Repaired a broken bracelet and is currently working on a bracelet project for me. Preferred carrier of Bulova and is capable of ordering watches from their site. Cody was recently able to snatch up a limited edition Bulova for me that came his way. Bracelet project turned out nice. Three bracelets welded as one. Lafoam brand ring project turned out nice as well. New shipment of Bulova watches just came in. Layaway plan is a great opportunity to snatch up one of the...

I've been to Coys several times over the past 15+ years and received excellent service and friendly staff. Coys has worked on my Armani watch, Pandora bracelet, ESQ watch, and my engagement ring, which has lost a diamond and needed prongs worked on. I dropped it off yesterday and received a text this morning that my ring is ready for pickup. My Armani watch stopped working so I took it to Coys to be checked. He replaced the battery but it still didn't work so he had his watchmaker check it out. Coys called me back and said it needed work done on the gears that they couldn't do because parts issues, ( it was during the COVID pandemic). Since the battery he installed didn't fix the issue and they couldn't fix it he didn't charge me for the battery or his time. I am well pleased with the service I received. I have no complaints and highly...