Little Caesars Pizza — Restaurant in Cleveland

I had an AMAZING experience! I have had numerous problems with the Paul Huff Pkwy location- arguing about my order, being rude, and just today, they picked up the phone and then LEFT IT HANGING and walked away so that I couldn’t even place my order! I physically drove to this location on Keith Street, and it was night and day difference. Everyone was friendly, attentive, and clearly working very hard! The young man at the register gave me the best value on my order without even having to say anything, and was very apologetic about the PH location even though he had nothing to do with it, which I greatly appreciated. I believe he knew that their behavior affects how EVERY ONE of these stores are perceived. I also had another lovely experience with miss Angel. She was very helpful and friendly, and went completely above and beyond. She went to double bag my drinks without even thinking about it, and even offered to help take my stuff to the car since I had so much! I declined because I didn’t want her to be away from her duties inside the store, but what an incredibly generous offer. I told her that of course her name is Angel with how kind and lovely she was. The food was great, my order was 100% correct, and to be honest, it was the last thing I was excited to tell my family about when I got home because I wanted to tell them about the cashier and miss Angel first. Absolutely astounding service and great food. Couldn’t recommend more. Whoever owns this franchise, please tell all your staff what a great job they are doing, and double their pay because they go above and beyond like it’s going...

I placed on an order for Transaction Reference #237126763. The delivery person didn’t leave the drink. I called to request a refund for the drink the the young man I spoke with said he couldn’t assist me with and the manager in the background kept telling him to tell me to request a refund from doordash. I advised him I ordered off the website and he kept trying to hand the phone to the manager and she was in the background telling him she wasn’t speaking to me or offering a refund on a drink and I needed to come pick one up. I advised I paid a fee for deliver and a customer tip to the driver that it was storming and I was not coming to pick it up fo refund it. the manager was still in the pack ground telling the young man she wasn’t going to speak to me and she’d just refund the entire order. I asked the boy for his name and the managers name and told him I could hear how she was speaking and it was very unprofessional and he told me he couldn’t give me her name or he’d be in trouble and he hung up on me. I called back two more times to he hung up on again. I called again and a boy answered again and told someone again I was asking for the managers named and he finally said Coleen. This unprofessional for a business to be represented. If she refunded the entire refund that’s great but she was very rude and condescending in...

Was told it would be 15 minutes at the front and when I came back 15 minutes later I had to wait an additional 30 minutes before they finally got the order done and then being called sir on top of that really just made me sick to my stomach. I plan on driving farther out in the future to a Little Caesars that cares about its customers more. This wasn’t my first unpleasant experience at this exact store I just normally am not one to complain because at least one of the times I had a sweet person that came and apologized to me for how I was spoken to. But I don’t plan on visiting this one anymore and i wouldn’t recommend anyone else waste their time at this one either. Start with a realistic time that the pizza will be ready instead of giving someone false hope and taking thirty extra minutes after the first estimated time to be ready. Honestly the “sir” instead of “mam” comment was what bothered me enough to finally post a review. If the person is wearing a dress just assume she/her unless corrected. Today was already rough for me so this didn’t make it any better. Also this is what I was wearing today when I...