Computer Helper — Local services in Cleveland

We hired him to move and set up our law office computers. Unfortunately we ended up having to move our computers system ourselves. 1st red flag but we decided to give him a second chance to set up our computer system. He didn’t get the job done timely costing us multiple days our law office was not functioning, then he did not complete the job we hired him for. Then had the audacity to bill us and demand payment for a job he did not complete. We tried to settle with him to give him the opportunity to complete the job but he refused and started sending us threatening messages. Save yourself the trouble, I would stay away from this company!! The owner was unprofessional and unwilling to complete the job. A complete NIGHTMARE!

Updated 1/2/24 In Response to the owners comments to my review: My review was made before you filed a lawsuit against our law firm. We hired you for a job you refused to complete. We gave you an opportunity to correct the issues which you refused to correct. To Potential customers….. beware, if you’re not happy with services he will not fix it and he will sue you rather than doing what is right. He will gaslight you and call your complaint “petty”. Like he says if you actually want to see how he treats his commercial and residential clients…. beware!!! He will be the biggest nightmare, gaslight you, not complete the job and if you complain he will sue you! In 22 years of business we have never dealt with someone so unprofessional and unethical. It’s not that hard to make a customer happy and complete a job you’re hired to do!! Save yourself the hassle and hire...

We recently built a house and wanted an affordable but a tech-friendly AND future-flexible home because of the kind of work I do. At first I thought we needed to invest in hundreds of feet ethernet cables and ports throughout the entire house to help us get great wifi coverage BUT that all changed after I reached out to the owner of Computer Helper, Logan Kirkpatrick. He quickly pointed me toward affordable/simple solutions that wouldn't sacrifice coverage or speed. He advised us on what we needed to buy, we purchased the equipment and with very little setup time we were rolling! Love it when local business owners can guide/coach their customers towards simple solutions instead of creating unnecessary customizations just...

Logan at Computer Helper is absolutely fantastic. He was very quickly able to figure out what was wrong with my computer. Instead of charging me to fix it, he let me know that it was still covered under the manufacturer's warranty so the manufacturer would fix it for free. He gave me all of the warranty information and let me know how to send it in to them for repair. Because the manufacturer may wipe out my data when repairing the computer, Logan was also very helpful in moving all of my files from my hard drive to an external storage device so I won't lose everything. I truly appreciated all of his assistance, knowledge, and time, and will most certainly go back to him with any future technical...