Dollar General — Attraction in Cleveland

spent $73 at this Dollar General yesterday, including paper plates, and the cashier (Vanessa) failed to give me all of my bags. I returned just two hours later to address the issue. Instead of helping, Vanessa flat-out called me a liar and even said she never rang me up—when I know for a fact I stood in her line.

A manager went to check the cameras after I explained that I only received coupons and never got a receipt (though I had proof of payment through Apple Pay). First, he claimed he didn’t see me at all on the cameras. Then after disappearing in the back, he suddenly came out and changed his story—saying Vanessa did give me everything.

So which is it? You “never saw me” or you saw me take “everything”? The inconsistency alone shows how poorly this store is managed. On top of being treated with disrespect, I was left without my purchase and no resolution since they “couldn’t do anything” without a receipt I never got.

This is unacceptable customer service. Employees should never insult or gaslight paying customers. I won’t be back, and I recommend others avoid this store if they want honesty and...

I love having a Dollar General near my house. It’s new, clean and well stocked. I really like all of the employees. I’ve noticed a shift though in the past month. I have a sense staffing is low and maybe those working are burnt out. I went to the store at 6pm last Saturday and the store was closed with no one in site. A big sign saying NOW HIRING hanging in door. I went tonight and the doors were locked at 8:45, but they list being open until 9:00? I believe attitudes can be changed and employees can shift if the employees feel valued. In return, the store would remain open at the times I sure...

2 stars because a Billion dollar company can't pay ppl a decent wage. They got 1 woman doing everything!!😡 She has to close to unload the truck???? Wow! Thats sad frfr!!!! Ppl are over worked and under paid, doing a million things in an hour!! I would quit too! But it's just not this location. It's all locations!!! They need to close dollar generals if they can't pay ppl fairly for the work they do. Even key holders get paid minimum wage, which is crazy!!! Dollar general needs to treat employees way better or shut they doors for good! 💯 ppl...