I had a horrible experience with the wheelchair attendant in section M118 of the twenty one pilots concert on Sept 28. I am a huge fan of the band and carefully studied setlists and videos of concerts to make sure I time it as well as possible when I want to leave—balance of enjoyment and safety. I told my first wheelchair attendant that took me upstairs I wanted to leave at 10:45 a few minutes before the concert ended when my brother was picking me up. He wrote it down on my ticket and when I got to M118 the attendant who came to me said the concert ended at 10:30 and 10:45 I will be all by myself, but she will come before the actual concert end. I questioned it a little and with the loud music even at first thought she may have said 11:30 but figured I’d enjoy the show and call when I was ready. I did not want to let it ruin the show for me, and figured I'd correct her when she came back if need be. She came at 10:15 to get me and I told her I requested 10:45. She insisted it ended at 10:30 and I said “trust me, I’ve memorized the setlist.” She said at 10:45 I will be the only one there, and that I will have to find another wheelchair attendant and will leave a lot later than 10:45. She showed me the setlist and made me recite the songs and quickly showed me it to prove her point. I asked to see it and at first she hesitated to show it to me. I pointed out there were a few songs after what she claimed was the end and she said that was the encore and covered it with her hand. Finally, a few minutes before 10:45 I went to the other attendant and said “this is the time I requested.” I’m glad the wheelchair attendant didn’t make good on her threat and reluctantly waited for me for 30 minutes, but even if there was genuine miscommunication, it could have been handled without repeatedly harassing and bullying a disabled woman who was just trying to enjoy her favorite band. A disabled woman whose information was correct over Rocket Mortgage's and who was not the only one left in the room at 10:45. Regardless of what the setlist said, it did not take the time into account the time twenty one pilots takes to do different antics performing on stage. It's one thing to be rude, and another thing to be factually incorrect, but the wheelchair attendant on September 28 was rude AND factually incorrect. What ever happened to "the customer is always right?" PS Almost forgot the worst part is when she did finally take me, she left me at the top of the stairs. How cruel to leave a wheelchair-using guest at the top of the stairs. Thankfully, I was able to walk down them, but I ended up going out the wrong door at first to meet my brother. Point being--it is completely inappropriate for Rocket Mortgage Fieldhouse to have an employee on staff who can hold such a nasty grudge against a customer/event attendee.