Remarkably terrible customer service. Manager (working Sunday brunch shift) was weirdly confrontational and made us really uncomfortable. We had bought tickets for a ticketed event at BrewDog and the hostess informed us that it did not come with a table reservation (lol?). She acted completely inconvenienced when we asked for a table and told us we would "need to be out by 1:00".

We sat down and the manager came over and demanded to see the tickets we had bought. I have no idea why he came over, I had not asked to speak to a manager and we were just sitting down looking at the menu. He proceeded to tell me that what we had paid for was a "good deal" and that I was obviously wrong about the tickets. Again, I had not asked to speak to a manager, this was purely him coming over to be confrontational with a seated customer - he did not apologize for any confusion, or attempt to understand what I had asked the hostess about (which was just why a ticketed event would not come with a table reservation).

Our entire table was confused and uncomfortable by the confrontational behavior from the manager. From that point, we proceeded to have a subpar meal experience. The server told us coffee was really inconvenient to make (... it was brunch?). One of us ordered a dish with eggs and the eggs came out a full 15 minutes after the rest of his meal (which had come out 15 minutes after the rest of our meals).

The lack of basic service training or any semblance of concern for the customer experience was mind blowing enough to me that I felt compelled to write a restaurant review for the first time in my life. Hostess and manager were rude, acted inconvenienced by a basic question, aggressively defensive, and never once offered a simple apology for any miscommunication or misunderstanding. Will never step foot in this place again.