I started my water service with Tribeca Beverage a little over month ago for spring and alkaline water. I made the switch after being with Poland Springs for 7 years & many headaches (EVERYONE SHOULD SWITCH TO TRIBECA). I placed my order online and got my order I believe the next business day. I called them to follow up with my order and the customer rep was very pleasant. I believe I placed my order on a Sunday and it arrived on a Tuesday. They even took the empty bottles that Poland Spring didn't collect. On the day of delivery I happened to bump into the delivery man as he was leaving my water on my front porch. He was so pleasant and courteous. I was concerned that I wouldn't like the taste (anyone who says all water tastes the same doesn't drink water like I do). but it’s actually very good. Dare I say even better than Poland Spring!! I read every single review on this company before placing my order with them too and the few negative responses I see the company rectified the issue. Customer service is TOP NOTCH! A+ They absolutely go above and beyond for their customers and this is what I want. Anyone looking for new water service should look no further. I highly recommend this company. They charge the same price for spring and alkaline. They text you a week before your water delivery to give you a window. Any phone call I've made or email I sent was responded to immediately! Definitely worth giving this company a try. You will not be disappointed. This is a genuine review I am so happy I found them. You have to switch!! Then...
   Read moreIn NYC, it seemed like the only water cooler jug delivery service was Ready Refresh, which was AWFUL. I used them for a year and it seemed like they got every single delivery wrong (wrong address drop off; wrong items delivered; always wrong date; never took the empty jugs). And there was no customer service at all, no way to contact anyone at Ready Refresh. Finally I found TriBeCa Beverage Company and it was the exact opposite! Every delivery was on time, with updates. And the customer service is Amazing! If you need to make any kind of change to your order you can easily call or email. When I moved out of the city, Tribeca continued to be the most reliable, friendly, seamless service I’ve ever used. My new apartment building has an unusual entry system and I usually have to go downstairs and meet a delivery person to help. Not with TriBeca; from the very delivery in the new place, water was left outside my apartment door without any problems or help from me. TriBeCa Beverage Co is without a doubt the best water delivery service that’s out there. Do not hesitate to use them, you’ll never need...
   Read moreCompletely regret going for this company for water delivery service. They were very consistent in either delivering me the wrong water order, or not having my delivery at all. Month after month they would apologize and say it would not happen again, only for it to happen again. Now I am trying to cancel the service and discuss getting back my bottle deposit, and they are now claiming I have a large number of bottles, double as much as I ever did. If they couldn't even get my order correct most of the time, I guess I shouldn't be surprised that they would have poor records of my bottle deposit. The owner keeps trying to call me rather than message me via email to prevent a paper trail. I thought I was doing a good thing opting for a small business, but the disorganization makes this service more of a nightmare rather than a convenience. Good luck ever getting your correct order or your bottle deposit back with...
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