The Rock Bar & Grill — Restaurant in Clifton

My experience was great as it usually is UNTIL the younger bartender, Alexia, I believer her name was, came around to collect my bill. Before even picking up my tab, she goes “we don’t take Apple Pay” to the MASTERCARD credit card I placed along with the bill, THE SAME EXACT CREDIT CARD I have been using here in prior visits without a single problem when the other bartender (lady with glasses and arm tattoos) has transacted me. Politely I explain the physical card is not Apple Pay, as everyone knows Apple Pay is a digital form of contactless payment. She goes “yeah no, we can’t take it because it has the Apple Logo. Clearly you’re upset, I’m just trying to do my job. I can get my manager involved.” Now tell me....what kind of customer service is that? No one was upset, and no one asked for a manager. If you have the proper customer service training, you should be able to diffuse a situation on your own. Again, politely explain “No I understand you’re trying to do your job but I’ve used this card here before, it’s a physical Master Card.” The girl storms off inside, comes back out and says “my manager said we will not take this.” Keep in mind, it took her no longer than 10 seconds to come back. Without a problem, took my card back and gave her ANOTHER MASTERCARD...before she could take it, again I mentioned my first card was a MasterCard, wondering since when did they stop taking MasterCard??? Again, being ignorant and clearly just wanting to hear and say as he wanted “we don’t take Apple Pay or American Express. Clearly you’re upset” blah blah. No one was upset, her constantly mentioning that drove me to become upset as she was being absolutely obnoxious and ignorant. This girl needs to be re-trained on customer service and clearly needs to take a class on the major credit card vendors to understand how each physical card is required to come from a specific vendor, whether it be Visa, MasterCard, etc. Someone also please teach her on Apple Pay technology because I’m sure she has an iPhone, she should know better. TRULY DISAPPOINTED. What could have been a complete great experience went to garbage due...

I came here because everyone from the office raved about the wings, so it was my first time. I was pleasantly surprised to see that Jessica was bartending, we knew her from another bar…she is amazing. However, we sat at the bar, and unfortunately the other bartender was horrible. I don’t know her name, because she failed to introduce herself, and our drinks sat empty for almost a half hour. When she finally came over to us, I began placing my food order, and two of her friends walked into the bar. She was so excited to see them, she actually walked away from me, (a paying customer), to hug and kiss her friends. My jaw was on the floor. Our cups were empty, never asked us if we wanted another drink, and now she was socializing with friends. She came back and finished my order. Of course my food came out cold, not sure how long it sat in the window before she brought it out to me. I witnessed this bartender taking shots with friends, posting pictures of flowers on instagram, while Jessica took care of the tables and patrons at the bar. It’s like Jessica was managing the bar alone, felt sorry for her. When we realized the other bartender just wasn’t going to pour us another drink, we asked Jessica, and within 2 minutes it was done. As a seasoned bartender and server, 15+ years, My first time here was not pleasant, the other bartender was very distracted and it wasn’t that busy. You grow a solid following with good customer service, and TENDING THE BAR, not just instagram posts. Sad to learn that Jessica a good bartender, had to split her tips that day…. Lastly, the establishment should probably check her pours, and the cameras. I doubt her and her friends were paying for...

Unfortunately I'm updating the review from 4 to 2 stars. I can see how the service at this place can be a hit or miss. We loved it a lot the the first time because our waitress was very lovely and the food and beer was good. But this second time was very disappointing! And a 20% tip on our bill without telling us?! For a party of 2?! What was this about?!

Service was nearly nonexistent. The waitress didn't care to spend a few seconds with us. We waited a very long time before she came to take our order. From the second we walked in, I felt like she didn't really welcome us. And my gut feeling was right. We saw her chatting up other tables but didn't want to spend more than a few seconds with us. And only to be slapped with a 20% gratuity at the end?! Come on. Me and my husband are both in the service industry, we always tip very well for good service and decent for poor service. For a automatic gratuity to be added like that was just not right. Especially when there was no warning.

Food was actually decent and the beer was good. But I will not be visiting...