Escapology Escape Rooms Colorado Springs — Attraction in Colorado Springs

I wanted to re-do this review after thinking about it for a few hours to try to pinpoint what exactly frustrated me about this experience. Previously it sounded like a complaint that “the room was too hard” but that certainly wasn’t it. So, I’m going to try again.

This place (not the room we chose specifically) was recommended to my wife and I by another family, who said they (including their young kids) had a great time. So we brought our two kids, ages 11 and 8, along with my father-in-law, and were excited because we love escape rooms, and also this was going to be the first experience for our youngest. So we booked “Who Stole Mona?” online because it looked neat. When we arrived the young hostess and the gentleman at the desk were very kind and everything was ready to go. No complaints at this point.

Fast forward a bit: the room itself was super techy, and everything worked like a charm—no hiccups. But the clues of the room were not at all intuitive, and did not flow well from one to another. It was “hard” but not really in a fun sort of way, so we had to ask for hint after hint after hint. That kind of experience really gets frustrating quick, but nevertheless, on to the reason for the two star review.

When we finished the hostess walked in and said “Great job! You guys did amazing!” This kind of statement was either insincere (which I don’t think it was) or completely thoughtless, which I’m now leaning toward. She then proceeded to tell us that it was their most difficult room—information that would have been extremely helpful to know before we started. When my wife stated that we couldn’t tell how difficult it was from online, the hostess said we would’ve had to call ahead for that information. But why couldn’t she have just told us that when we showed up (especially in light of the fact that we told her it was our eight-year-old daughter‘s first escape room)? Moreover the hostess explained that we couldn’t have changed our booking anyway because the other rooms have been fully booked for “like 9 months.” I checked on my phone as soon as I got back in our vehicle and there were plenty of openings available, so I’m puzzled by that absurd statement. Anyway, there was a huge disconnect between our initial welcome and the “customer service” (or lack thereof) after the fact. It simply shows that our hostess was totally removed from our dissatisfaction with the whole thing. When we were ushered out to the lobby the other staff just kind of looked at us for a sec and waited for us to leave. Not a great ending.

So, all in all this was an expensive letdown. If it was only $25 per person I wouldn’t complain. But we really looked forward to this experience and it was such a big disappointment that in retrospect it’s hard to pick out many positive features. Again, the workers were nice but our girl was obviously only there for a paycheck and didn’t at all ask us if we actually enjoyed our time. The other staff could’ve said something—anything—when we exited our room obviously dismayed at being held by the hand through it all. Anyway, I wish all of it had been different. And I suppose the most frustrating thing (to pinpoint the issue) is that it could’ve been from just a little thoughtfulness on the staff’s part at the outset before our uber failure, or, at the very least, with less cluelessness (I’m being polite here) from our hostess toward the end. Again, were they nice? Yes. Did they seem in touch with how poorly this experience turned out for us? Not at all. And it’s a shame considering how badly we wanted to love this experience and have our kids love it with us.

[The following is an edit from a number of months later]

Both the young lady at the front desk and the area manager contacted us in order to “make it right.” In this regard I applaud them for their customer service. I have raised the rating to 4 stars, for although the original experience was a bust and there was nothing to do to “fix” what happened, this was probably the best they could do, and as a customer that’s...

As escape room enthusiasts, my husband and I were thrilled to see a new escape room open in the Springs. During our first visit to play the Batman room, we had a poor experience. One of the puzzles we worked on for over 15 minutes, only to ask for a hint and then be told we were doing the puzzle correctly. Another 5 minutes went by before the door to the next room popped open, which we later found out should have popped open when we solved the puzzle 20 minutes prior. After wasting our time with that piece of the puzzle, something similar happened again, even after telling the cameras/gamemaster that the lights for one of the last clues were lighting, but nothing happened. We eventually solved all the puzzles but we had an extended 5 minutes. It was frustrating, but I chopped it up to maybe a new game master not really following along with us, or the room magnets weren't working properly. Today, my family invited us along to compete in the Scooby Doo room so we decided to give them another shot. Again, we were highly disappointed. After arriving at Escapology, we waited an additional 20 minutes past our playtime, were thrust into our room, and walked in on by a staff member while the rules were being explained. We ended up not making it out of the room to no fault of our own. We spent about 15 minutes "solving" a complex puzzle and couldn't figure out what it was supposed to open or do. We later found out at the end it was supposed to pop open a drawer, but that drawer was never reset properly and was already opened when we entered the room. Additionally, there was another puzzle that didn't work correctly after having to collect a certain number of puzzle pieces. We were stuck in the room for about 15-20 minutes making no progress because both the puzzles we were working on didn't work. To say it was frustrating was an understatement. Our game master wasn't helpful during this room at all. Whenever we'd ask for a hint, they would just give us the answer, and then that's how we found out we had solved everything properly, but things weren't reset before we entered, or the puzzles were just broken. For the cost of the rooms here, it is DEFINITELY not worth it. This new business looks beautiful but they need to do a better job training the gamemasters/staff and quality checks of the room. It has potential, but for now, we won't be returning or recommending Escapology to anyone...

For the price of this escape room I expected a better experience. Bought a Groupon $100 voucher for $48. Groupon showed that would be enough for all 3 ppl in my party to enter the room. however when I went to Escapology’s website to schedule they had jacked up the price and it ended up being another $60. The young lady who started us off was very friendly & engaging. While doing the escape room we noticed a few things that were broken (a hook that an item is suppose to hang on & You’re supposed to hang some ID tags on hooks in a certain order but with the tag torn off it made ir hard to work out the clue since it couldn’t hang properly with the others….etc.) when we escaped from the room a different person came to” see us off”. It was a young man who came and said “ok, you can go now” and turned around to walk away. We tried to tell him of the broken things in the room because we figured they would want to fix them so customers have the best experience they’re paying for. However he just shrugged his shoulders and turned around, walking toward the back of the building. They say on social media and their webpage that a free pic is included but our room master didn’t offer to take one for us. We tried to take a selfie but that was hard to do holding signs and such. Finally the young lady came back around to the front because she was going to take a pic of another group and we were able to get our pic. This young man came across as not caring about customers. He didn’t care about maintaining the integrity of the rooms to ensure players have an authentic, realistic experience and/or making sure customers have the best time they can and don’t leave feeling like they were over charged for a...