The Appliance Store — Attraction in Columbia

Y'all, I’m all about supporting local businesses, but this place?

Wow. Unbelievable.

The customer service is so bad, they've practically made it an art form.

We walk in, and while I don’t need a sales associate breathing down my neck, a simple “Hey, let us know if you need anything” wouldn’t have killed them. But nope, not a word.

[Gestures dramatically toward the reviews] See the pattern here? Nice to online and phone customers, but if you dare walk through the door?

Crickets.

It’s like they collectively forgot how to interact with live humans.

And before anyone says “maybe they were busy,” oh no, they weren’t. We counted: three guys around the desk doing their best impression of mannequins if we looked their way, and two others unloading things cuttin' up and laughing like it was some exclusive club where talking to customers was against the rules. Just a bunch of bros, kickin’ it like they’re in their buddy’s drive with the garage open —minus the beer (I assume).

You think maybe they’ve all hit the jackpot and don’t actually need sales? Who knows?

Two stars because we did eventually walk over and go stood at the desk until someone finished their conversation (and yes they made eye contact, hard weird eye contact even while they kept on talking not unlike the way my dog does taking a poo) and was willing to acknowledge our existence (owner even!), and we placed an order.

But—shocker—no one ever called us when it arrived. It’s been three months. Three. Months.

So back in December (two months prior to this writing), we took our business to Campbellsville and dropped $5K on Stihl products (shop vac, extenders, tree trimmers, saws—you name it). And today? I'm lovingly wondering about my bros at The Appliance Store as we’re off to Elizabethtown to drop another $10K (+) on kitchen appliances for our remodel.

But hey, hope the bros keep enjoying their little clubhouse. We’ll be out here giving our money to businesses that...

I would absolutely not recommend anyone here to buy anything. They have VERY POOR customer service. I bought all my appliances from here and 2 of them have already tore up. I called in to get someone to come look at them and they were so hateful. Very disrespectful. You always think shopping local would be better than big retailers like Lowe’s but let me tell you it’s not! Probably a lot worse. My whole family has got their appliances from here so we’ve spent many thousands of dollars. Guess who won’t be shopping here anymore…MY FAMILY! I’ll make sure to spread the word about it too. It’s not like I wanted anything for free or was asking for it. All I wanted was someone to help with the situation and you would have thought that was a sin. Oh well plenty of other competitors out there that would be happy to take my business. 🤗 Maybe change your attitudes and you’ll have better luck! Just a...

I've purchased 3 new appliances from these guys but not because they have earned my business but rather they were closer than the competition. I have no problems with the appliances they sell but it's about the additude of almost everyone that works there. Very rude people and they really don't care about a repeat customer. I'll drive the extra 20 miles next time I need anything because they have such poor additudes. I was in the store and heard them talking about a woman as she was going out the door like a dog and she had just spent several thousands with them. Talking about how she needed to make up her mind and how they don't have time to hold people's hands while they shop. When enough customers leave maybe they will fire some of the people with their...