Trail Creek Outfitters — Attraction in Concord Township

After staying up until 1:00 A.M. today (researching hiking shoes online) I went to sleep exhausted. I had read so many reviews on so many different brands. I realized that some sites were filtering customers’ negative reviews and were not always presenting the truth about the products they were selling. I pressed on in my search for the ideal hiking shoe.

As my eyelids grew heavy I zeroed in on the Oboz Sawtooth X Low (in Eucalyptus Green). I had read about the company’s practice to plant a tree for every pair of Oboz sold and that impressed me. However, after having located my hiking shoe of choice I began to look for it in my size. It was nowhere to be found on the digital landscape. Crazy.

Today, some twelve hours later I walked into Trail Creek Outfitters in Glen Eagle Square totally clueless as to the brands of shoes they stocked. I walked right up to a display where I immediately pulled my hiking shoe of choice down off the shelf (in utter amazement)! What’s more, Pete (best salesperson ever) was right there to help me find my size. He had the shoe in two sizes that fit my feet, and I left the bricks and mortar store elated with the pair that fit my feet the best.

Couple of other special touches offered as part of the Trail Creek service scenario…the staff have clean hiking socks you can use when trying on your hiking shoes and a mini rocky slab for experimenting with your shoes on rocky terrain.

The staff at Trail Creek are professional, and they really know the products they sell. They can be trusted to only sell you a shoe that fits your feet. And they will measure your...

My recent visit to the store was quite uncomfortable. Upon entering with my boyfriend, we were greeted warmly by one employee. However, things took a turn when my boyfriend headed to the restroom (which is right by the entrance), and I began browsing the women's section. Another worker approached me and questioned who I came with and where they were. She seemed bothered when I mentioned my boyfriend was using the restroom. She gave me a nasty look and returned to the front desk. She returned a few seconds later, this time with a less-than-friendly tone, questioning my familiarity with the store. Despite being life-long customer (over 20+ years), she then lectured me about the bathroom policy and the failure to inform a staff member before using the restroom.

This unexpected confrontation left me feeling singled out and unwelcome. It's disappointing because I've always had positive experiences at this store prior to this incident. The unnecessary discomfort prompted us to leave promptly after my boyfriend finished in...

I always try to buy things from local businesses for obvious reasons, but sometimes, instance like this really make me question my decision. I bought a Patagonia down jacket from this store on Dec 28, 2022 and about a month later I found out that the same jacket was on sale with the price reduced by more than $100. I contacted Patagonia and they told me to contact the store instead. I called the store and was told to speak to the owner during the weekdays.

The owner asked if I have worn the Jacket. I had, so I said yes. Then he said they don't do price adjustments on worn items. That rule doesn't seem practical because when people buy items they use it. But that's fine. What concerned me is along the lines he says, "This is not a rental store....." and "We'd have no items in the store if we were to refund everyone who bought from us.......". If you don't do adjustments, that's fine. But I don't think it was necessary to make those remarks. Not a pleasant experience for...