When you go to a grocery store to buy groceries you normally don't think about the coupons printed on the weekly ad that you generally receive in the mail or even remember them so naturally when the cashier rings up, you pay whatever the price the scanned item is.

Now tonight, my experience was completely different. My cashier her name is My Hang Hao. Immediately she racially profiled my mother and myself and proceeded to speak to me in the worst vietnamese Cantonese accent. She then continues to ask me about the coupon, on the weekly I'm completely puzzled. I said well the price tag states by 2 cases for 11.99 or 1 case for 13.99. She said well the weekly ad has a coupon that says 2 cases for 9.99 now, she then continues to tell me that it's completely my responsibility to bring in the coupon on the ad for that price. She stated Big Savers spends thousands on dollars putting those ads out. I responded with "mam" I have no coupon I'll pay the 11.99. Then she proceeds with you don't want the item? I am beyond feed up at this point, so no please don't let me spend 2 extra dollars. At this point I pay for my two items, vapor rub and a bag of apples. I then tell her "hey next time when your speaking with customers, will you please try to be more professional and be more polite you spoke to me in a degrading manner in front of my child" I don't appreciate that. I called the store took me 7 calls to get thru. I spoke with the closing assistant manager. Her name is Esmeralda Castillo. She was apologetic and ensured me this won't happen again. She handled the situation well. I will be sending a letter to Robert Ascencio (store manager) in the morning about this completely traumatizing experience in front of my child and my mother. I will never step foot in this store again unless this changes.