Boot Barn — Attraction in Los Alamitos

3462 Katella Ave, Los Alamitos, CA has the absolute WORST customer service; the workers were very rude; one worker named Samantha in particular had rolled her eyes at one of her coworkers about me right in front of me. The manager, I believe, also said my order would be cancelled and they’d reorder it through the warehouse because I never received a confirmation email. The confirmation email I am very aware is not their fault, but how the workers handled the situation was very unprofessional, disorganized, and most of the workers were in the back avoiding customer interaction. The manager also would make comments about how he wished he could get off early, how his team members were “lucky” to not close, or stay late, in front of customers. I should also mention that I had called this location more than 20 times within the span of an hour and a half and absolutely nobody picked up the phone, and when I had arrived in the store it was not busy, and a majority of the team members were in the back doing whatever it is they were doing, from customer perception seems like talking and avoiding customers as much as possible. I would never recommend anyone to shop here at this location, which is a shame because this is the closest Boot Barn to my home address. I wish I got the name of the acting manager, but there was an Antonio who had misled information to me regarding my order. Since I did not have a confirmation email he told me I can show up to the store location with an ID because they would have my name, information, and order details in their system, however this was all not the case! I will be writing reviews on every website I can find, I hope this location shuts down or hires members who actually do their job with less attitude. As a person who worked in restaurants, I understand how customers can be and how frustrating having a customer service job can be, especially for only getting paid minimum wage with fluctuating tips; however, their behavior, attitude, and professionalism was absolutely horrendous. Thank you Boot Barn in Los Alamitos for the absolute worst experience ever! Oh yes and when I picked up my order the box was...

They have a wonderful selection of shoes and most of the staff is friendly and super helpful. However, i walked in with my Service dog. There was one older staff member (cashier at the time) who first asked me if my dog was a service dog. Yes, I told her. Then, she started asking me more questions like wheres my papers to prove it, where is his vest, ect. I continued to tell her what she was asking me was against ADA regulations. She then said to me " im not asking what your medical condition is, im asking about your dog." I then proceeded to hand her a regulation card about what she can legally and not legally ask me. She said I dont want your card im asking about your dog. I choose to ignore her and stand quietly waiting for my friend to make her purchase so we could leave. The cashier then walked to the back and didn't come back out. Another employee ( nice male) walked out and appoligised to me. He said she shouldn't have treated me in such a manner. He said they were just making sure for their safety if he was a real service dog and that I need to properly label him. Yes, he does have a vest that carries my supplies that I need most of the time, however it was in the car for he had been wearing it all day and I was giving him a break. Of course, he was doing as he was suspose to. Sitting quietly next to me or walking right beside me at all times and was under complete control. Per ADA regulations there are only 2 questions they are allowed to ask me. By Law they are 1: Is that a service dog. ( mind you he is 76 lbs). 2: what does he do for you. Anything else is against ADA regulations. Unfortunately, I was so embarassed and felt attacked by her that my dog and myself will not be going back there again. My rating would have been a 1 star if it wasn't for the other employees that were so friendly towards me the 40ish minutes prior to her being so rude and arguing and raising her...

Very disappointed in the customer service at this location. I ordered a pair of boots online for in-store pick up for a special event and they gave my order away to the wrong customer, leaving me without the boots I needed for the event only days before. I put weeks into picking out the perfect pair, and I was so excited to have them for the event. The only solution they offered me to compensate for their incompetence was 10-15% off my next order. I understand mistakes happen, but they caused a great inconvenience for me and I don't feel that they offered to fairly compensate me. The employees didn't seem to care. I won't be putting in any more money to support this business moving forward. They clearly do not care about their customers, are unreliable and unaccommodating. Don't take the risk...