DogServices West — Attraction in Short Pump

This day care does not have a clue what they are doing. Our dog has gone here quite a few times with no issues. This morning he was dropped off and after an hour the staff called my partner and told them they had to come pick up our dog because he had kennel cough (as if the employees are vets and fit to give diagnosis). They were hysterical on the phone saying he was in quarentine and that if he wasnt collected he could never come back. My partner had to leave work to pick him up and take him to the vet who informed her that the dog didnt have kennel cough (and was shocked that the day care would have made such a silly assumption). The vet also said our dogs throat was swollen but most likely from being choked. All in all an awful experience with unprofessional staff who offered no appology for the inconvenience of my partner missing out on almost a full day of work for their treatement of our dog. We will not...

Took my pup there 3 times. First time was great and free! Got a report card on how he did with pics! Second time seemed normal, he was obviously tired and seemed to want to go back again, but no report card or anything mentioned by the staff. 3rd time he seemed he liked it there but returned home exhausted and it's now the day after the 3rd time I took him there and my baby can barely walk and won't let me look at what's bothering him (something in his paws) Not sure what happened but something obviously did at doggy DAYCARE as he has slept since we have gotten home...the whole point was for him to be taken CARE of, not to come home injured and in pain and probably a vet bill for me. He's only 10 months now, not an older pup at all, so his behavior from returning is not his normal self. Won't be...

Your dog is going to be barking non stop outside the hours of 11PM and 7AM, waking up and disturbing residents in the neighborhood nearby breaking Henrico County noise ordinance § 10-68. Prohibited noises enumerated.

Nobody wants to hear dogs constantly barking NON STOP early in the morning and late at night and the ordinance addresses this: Allowing any animal to cause any sound or noise such that it is plainly audible.

a.

Inside the confines of the dwelling unit, house or apartment of another person at least once a minute for ten consecutive minutes; or

b.

At 100 or more feet from the animal at least once a minute for ten...