I celebrated my daughters 3rd birthday here and overall I was very pleased. I called super last minute to add the decorations, and they still agreed and did such a beautiful job. I also had the opportunity to meet the owner, and she is the sweetest person ever. Some of the play areas do look a little outdated, but it honestly didn’t bother me or make a difference because all the kids had an amazing time. I absolutely loved that they have the option to close down the facility for privacy, versus other places where you are pretty much surrounded by tons of strangers. At giggles and fun all of my guest were very comfortable and were able to sit down and enjoy the party while their kids played freely without any worries of them being trampled by other kids, we literally had the entire place to ourselves. On another note, the only thing that I was extremely disappointed by, was the lack of attention and effort from the host, and there was 3 of them that day. Like other reviewers mentioned, they all hid in the office the entire time, never once came out to check on anyone or ask if we needed anything. The only time the host were on their game, was when the owner was present, but as soon as the owner left, they were all crammed in the little office just on their cell phones. I still gave a five star rating because before the owner left, I did over hear a conversation were she was telling them to basically be on top of everything so that my husband and I didn’t have to deal with any stress; but like I mentioned, as soon as the owner left, they did absolutely nothing. I was the one that had to go and get them out of their hiding spot when I realized that we only had 30min left in the party room, and we still needed to sing happy birthday and cut the cake. Before the owner left, I asked if the host would please just take over that to make sure everything was done in a timely manner and to avoid going over our scheduled time frame, but like mentioned over and over in my review, all 3 host were no where to be seen and I felt that it was pointless for them to be there. I feel that if the owner hadn’t left that day, the host would have actually done their job. Like I said I still gave the 5 star rating because the lack of attention from the host didn’t keep anyone from enjoying the party. But hopefully the owner decides to put some new employees in place because I would love to book this place again for a future birthday party. Thank you Giggles and Fun! Also a huge thank you to the owner for being so attentive and kind while she was present.