HiDefinition Electronics — Attraction in Katy

This place was recommended to me over the phone by Samsung Customer Service line, but unfortunately these people are just money minded, they are not honest, and they do not have any integrity. When I asked them over the phone how much is the estimated cost of repair (clarifying that my LED back-lights are actually the issue) they were not able to tell me with the excuse that the technician will need to go home to do the evaluation ($105 per trip!). That's fine, but they also never mentioned that they are not able to order LED back-light strips as spare parts from Samsung. They are only able to order the whole LED panel (which with their profit margin is about $1000 for 50" TV! Ridiculous isn't it - you can probably buy 2 or 3 TVs with these money...). If HDE have put the customer first they should have mentioned that they are not able to replace LED back-lights only but they can order standard big parts such as complete LED display...Then I would have gone to another service center or perhaps I could have made the right decision to buy a new TV. However the Hi Definition Electronics customer care is apparently instructed to keep quiet and to send someone, who will take a quick look, give a ridiculously high estimate, and get their easy money without doing any repair rather than advising the customers honestly which is the best thing to do. In my case I knew my problem and I asked them about the exact parts, and whether they are able to bring them during the service trip. All they needed to tell me is the truth: they do not order back-light replacements from the TV manufacturer but they can only replace the whole LED display - with this info I can make the right decision. In summary - these are very unethical and money minded people. I do not recommend this place to anyone! Be very careful! If your TV is not working consider buying a new one with extended warranty. I will never use these guys again! It was a horrible...

Was refereed by Samsung over to this repair shop for a warranty claim on an 8 month old TV with a failing backlight, when I called to arrange an appointment the agent I spoke with advised me that they did not have insurance for handling TVs. When Samsung Support called this repair shop they stated that they did have insurance, but not for taking TVs off the wall.

Based on how commercial liability insurance works, if you are not insured for taking TVs off a wall, you are likely not insured for putting TVs in the "service position". Which also requires lifting, manipulating, or moving the TV in the same manner and with similar or more risks for personal injury or breakage.

It would have been much easier for them to say "Due to liability concerns we are not able to assist with removing TVs off the wall" and not blame it on lack of insurance coverage, because from an insurance perspective when on the customer premises any damaged by a covered party would have to be covered if they had general liability insurance.

Since it's unclear if this company is insured or not, I would recommend you ask for a copy of their liability policy before letting them on to...

I had a great experience with these guys. Samsung contracted them to repair my TV. I got a call from them the same day I submitted my ticket with Samsung (I believe it was a Thursday). They were prompt in their response. They took the time to stay on the phone with me and answer my questions - I didn't feel rushed. They were very clear in their instructions to me as far as what to expect: it was communicated that I'd need to have the TV taken off the wall mount & I said as long as they gave me enough time that wasn't a problem. We hung up & about 15 minutes later I received a second call that the replacement part was already ordered and they'd be out to make the repair on Monday (4 days later). That gave me ample time to take the TV off the mount & have it ready for their technicians. They called me on Friday to confirm my appointment for Monday & gave me a time window of 3-3:30pm. On Monday the technician actually arrived around 2:45pm, but also called me about 10 minutes before to give me a heads up. The appointment itself was pretty quick and the technicians were efficient. I have no complaints about...