drove to this location of Brookside Equipment Sales Inc. from Galveston to pick up a pair of tree climbers / tree spurs. I called prior to the trip and spoke with man named Terry. they happen to be the last pair that this location had in stock and Terry made sure to hold them for me until I arrived. I would have purchased them online as the price for these particular tree spurs are significantly lower online, between half and a third the cost depending on the site, but i was in a pinch and did not have time to wait for an online order to come in. in saying that my five-star rating for brookside equipment sales is obviously not for the price that I paid for my product. nor is it for the selection of arborist equipment they had in stock either, as I was hoping to purchase some other items while I was there. It goes strictly to the salesmanship of Terry. in previous years I was a sales manager / general manager for a multi-billion dollar corporation in a very high pressure sales environment, with four locations which I was responsible for, so I am extremely versed in sales process regardless of the industry or products being sold. there's an old saying in the sales world... people buy fron who they like and trust.
Terry, you were very professional in our time together. you represented the company you work for with class and respect. Thank you for your time and you assistance with my ourchase at Brookside Equipment Sales Inc.
In conclusion, Brookside Equipment Sales Inc served as a good option to my needs. If you are looking for an commercial equipment distributor, this is a good place to shop at. Great products with a broad spectrum of applications fir anyone doing landscaping to heavier...
Read moreDo not waste your time with the Angleton location. This place is a joke when it comes to communication and service.
I dropped off my skid steer for warranty repairs and, after weeks with no updates, I finally went by in person to check on it. Only then was I told they needed my approval to move forward with the warranty work—of course I wanted it fixed. Another week later, I was told the parts they ordered didn’t solve the problem and that more parts had to be ordered. Still, not once did anyone call to inform me.
After yet another week, I stopped by again and was told the repairs were “complete,” but the mechanic wasn’t confident the A/C was working properly. I chose to leave it so they could look deeper into the issue. Another week passed with no call, so I went back. This time they said it was ready, but when I started it, the belt was squealing. I left it again.
Fast forward another week—still zero communication- and I’m told it’s done when I make another in person appearance. When I asked about the belt, they acted like they knew nothing about it, claiming it had been “completed weeks ago.” When I reminded the manager about the A/C concern, I was brushed off and told it was “just the mechanic’s opinion.” If a mechanic says something isn’t working right, it’s not just an opinion—it’s a problem.
Bottom line: if I could give zero stars, I would. Save yourself the headache—skip King Ranch in Angleton and take your...
Read moreI have to say working with Sales Manager - Adam Bielamowicz at Brookside was a top-notch experience. I was on the market for a new 50 HP John Deere (or Kubota) tractor and did A LOT of homework, shopping around at all the major dealers around Houston and online (Hlavinka, Shoppa, Lansdowne etc). You will find that a lot of dealers give you a quote but leave out a host of fees and costs that slap you in the face with an extra $4k to $7k increase once you really get down to the actual price. Despite COVID dealers must be moving a lot of tractors because it was like pulling teeth just to get an incomplete quote from these other dealers, especially Hlavinka. When I reached out to Adam Bielamowicz at Brookside he was responsive, informative and didn’t waste my time. He gave me a fair and transparent price and had a tremendous amount of patience with the dozens of questions I fielded his way. Adam also drove an hour and ½ to my ranch just to shake my hand at delivery. It’s hard to find professionals that care enough to go the extra mile like that. It’s a pleasure to work with people that take pride in their work. I ended up settling on a JD 5045E. The folks at Brookside will certainly have my...
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