LoadUp Junk Removal — Attraction in Vinings

SERVICE FAILURE BUT ULTIMATELY RESOLVED Original Experience: Paid $1,909 for 6,000 sq ft basement/garage cleanout. LoadUp’s contractors delivered: • 9+hours late arrival (7:30 PM vs morning start) • Brought 4-year-old child to dangerous work site • Crew included workers physically unable to perform duties • Used inadequate 8x8 trailer for massive house cleanout • ABANDONED disabled crew member at our home - we paid $84 Uber for his safe return home at 11:30Pm • Completed only 25% of contracted work - 3 desks, workbenches, debris, and tools still remained • Left street lined with uncollected trash bags • Crew returned the next day to “finish the job” but scavenged through our discarded items

Additional Costs We Incurred: • Professional movers to complete LoadUp’s job: $527 • Additional dumpster rental: $173.56 • Flight change fees due to delays in completing job: $239 • Uber for abandoned worker: $87.95

RESOLUTION: After filing credit card disputes and escalating complaints, LoadUp provided full refund of $1,917.10. AMEX also ruled in our favor after independent investigation, confirming service failure.

RECOMMENDATION FOR LOADUP: Implement better contractor vetting and quality control.

Bottom Line: LoadUp eventually made it right with a full refund, but their initial service was dangerous and unprofessional. Use at your own risk and...

Hi LoadUp team, I really enjoyed working on your platform and received great feedback from customers. On one of my last jobs, the app listed the item as a “love seat/couch,” but I posted a picture of the actual item, and it was clearly a full-size couch — much larger than expected. On top of that, the customer also gave me an extra item that was not included in the job description.

I removed both items professionally, loaded everything into my pickup truck, and even took photos to document it all. I contacted your support team to explain the situation and get advice on how to handle these kinds of cases moving forward — and I was told it was okay and I’d be compensated a little more.

I went above and beyond, stayed extremely professional, and did my job well. But shortly after, my account was deactivated. I received an email saying I was unprofessional, which is completely false. The same email said I could appeal the decision, but I wasn’t given any instructions or follow-up, and my multiple emails since then have gone unanswered.

All I’m asking for is a fair chance to resolve this and continue working. I truly enjoyed the work and maintained excellent performance on the...

I honestly expected MORE for the amount of money I paid to have donations and junk removed, nearly $600! The scheduling was easy enough to do, however the day of removal my pick up time was between 12-4, specifically 3-4, and I heard NOTHING from my removers with news they would be late. I tried texting, calling and called main line, who could not reach them. I finally received a call about 30 minutes AFTER my scheduled pick up time ended to let me know they were stuck at another job, but they’d send some of their crew my way by 5-5:30pm. So much for any plans I had booked after 4pm! The crew who came was pleasant enough, worked quickly and also apologized for the delay. It was a bit confusing, as they came in three separate vehicles, each on their own not large enough to hold all I outlined to be removed. It didn’t appear they had a dolly, luckily I had one on site they asked to use, otherwise I’m not sure how they would have lifted all? All in, job was done and I left at 6pm, 2 hours after my scheduled pick up time. I likely will NOT use this service again, I feel I was charged entirely too much money and didn’t receive the care and follow up...