Three Dollar Cafe — Restaurant in Georgia

Hello customer care, I would like to submit a major complaint about your company Three Dollar Cafe located on Windy Hill Road in Southeast Marietta, Georgia. My fiancé and I have been going to that specific location for over seven years. It is the very spot where we had our first date and we first met. We both love to go to that location on weekdays and weekends. Especially when there was live music. In which the band members are some of our wingmen. Both I and my fiancé are combat veterans of the United States Airforce, Army, and Marines.

On January 29th we went to your location in Marietta and after enjoying ourselves we paid our bill and went outside to leave. However, my fiancé changed his mind and said let us stay for a little more time. Once we went back inside, we were met at the back-entrance door by your bar manager. I believe her name is Mercedes. She told us why did we only tip $5. She then continued to say that we were no longer going to be served there! My fiancé' asked her to repeat herself because he could not believe what she was saying. He said well I can just spend my $100 someplace else since we are not wanted. She asked was there something that she could do better about service to receive better tips. She should have led with that statement instead of the other. Once we tried to answer she cut us off and stated that we were no longer getting served at that establishment. We wanted to tell her If she would take the time to train her staff and not drink on the job, the service may become better. I do not know if she was drunk, but she appeared to be.

I am very disappointed at the quality of leadership that your company has placed at this location specifically. Because we also attend your Kennesaw Georgia location as well. We live in Kennesaw but prefer to drive to your Marietta location because it is so dear to us. Now we no longer can be served at the location per your bar manager Mercedes. My fiancé says for seven years your company has gotten hundreds of dollars from our family. This is absurd to be told this by your manager just because one of her servers received what she believes is a poor tip. She also went on to say that we always gave bad tips. I know that is not true. During these hard-pandemic times, we decided to go out after being cooped up so long. And the fact we chose your business should be a great thing to the owner. Many businesses have closed during this time, mine included. It is ridiculous that your manager would treat us with such disrespect. My fiancé does not want us to return to either establishment now because of your bar manager. I am hoping you could do something about this so that I can change my fiancé’s mind about your company.

Very Concerned,

Aky'a Wilkins

Sergeant

US...

The food is fresh and always cooked to order. I always order all flats lightly seasoned and lightly fried and there is never an upcharge or issue with my request for all flats. The wait staff earn their tips and are deserving of them because they continuously check on patrons to ensure that you don't need any additional food or drinks. They don't harass you about paying your bill and allow you to enjoy your visit without feeling like you have to pay right away or as soon as you receive your food or drinks. The smoker's section (on the backside of the establishment) is well ventilated with specialized fans to keep the smoke at bay. There is a small outside patio next to the smoker's section and there is a non-smoking section which is family oriented and children friendly. The non-smoking section also has an upstairs area for more privacy for couples on a first date. A great place to order takeout, stop in for lunch or hang out during a weekend night with your friends. Service and food are exceptional. Kudos to the owner and staff for making this one of my favorite...

You better count your wings! They short changed me twice and was unapologetic about it. This last time I called about the missing wing and was put on hold for 15 minutes. Hung up and tried to call again and the phone was busy for 2 hours. I finally got through to the manager named Jay. I told him about it and he said he'd give me a 10% discount on another order of wings... Huh? What am I supposed to do with that? I said I'd rather get my 1 wing. He said come get it. I told him it won't be until the next day because I was already home settled in. So after work the next day I went in to get my 1 wing... He tried to place an order for a 10 piece with that pitiful 10% discount he offered the day before. I told him I already said I don't want that. So I picked up my 1 wing with no apology. Also the cooks and the guy server were behind the counter snickering at me. An apology on the phone the day before would have avoided all this. Piss poor customer service in this place and I plan on speaking with their corperate office and the BBB. If they can be petty...