Before writing this review I visited the Montebello Macy’s store on three occasions this past month to make sure my opinion wasn’t just based off of one visit and to give them the benefit of the doubt. Unfortunately, I have been consistently disappointed with the overall condition and organization of the store.

During each visit, I found it incredibly difficult to navigate the store - more so the men’s departments - due to the messiness and lack of proper organization. Clothes were frequently strewn on the floor, mismatched to their department, and not put away or still on rolling racks making it challenging to find the items I was looking for. It was disheartening to see the store in such disarray, especially considering my own prior experience working at this same Macy's store as a young adult, where cleanliness and organization were always maintained at a high standard by management.

Additionally, while some departments clearly lacked any employee presence, at others I noticed that 2-4 employees were frequently grouped together, engaging in personal conversations rather than being readily available to assist customers or otherwise keeping the store clean and orderly. This lack of attentiveness made it even more challenging to locate items or receive the help I needed. Why aren’t these employees folding clothes or keeping the department orderly if they’re not ringing up customers? Why do I have to hunt someone down for a price check? It’s likely because there are rolling racks in the middle of the walkways covering the self-service price check machine. It’s one mishap after another and it’s very frustrating.

As a long-time Macy's customer, I believe that the management of this particular store needs immediate improvement. To the Macy’s Montebello Management team: “WALK. THE. FLOOR! See for yourselves how awful your departments look and do something.” I hope that the management team takes these concerns seriously and implements necessary changes to enhance the shopping experience for customers.

Given my recent experiences, I’ve decided to visit other Macy's locations in the future, in the hope of finding a better-managed store that aligns with the standards I expect from Macy's.