Reflections Spa-Salon — Attraction in Kissimmee

I had the custom island facial done with Erin. It was a 50 minute facial for $99 which included cleansing, exfoliating, steaming, extracting, and a mask. This was finished off with a toner, serum, and moisturizer. I have to say the spa is very beautiful and the facial was relaxing. Her voice was also very soothing and she was very kind. My face felt very fresh after the facial but in my opinion, as this is the first facial I have ever had done professionally, it is a little bit pricey. I figured the $99 included everything, but when I went to pay the receptionist mentioned that a 20% gratuity is usually what most people pay on top of the service, and asked if I was fine with paying that. Since it was already mentioned, I didn't want to say no and seem rude, but adding an extra 20 dollars on top of the facial that is already so expensive is a little crazy. I felt like since I was told that it's common to tip 20% it made me feel obligated to do it. I think if the massage specialists were paid a little better there wouldn't be a need to tip on top of the service. They do offer a sauna at the spa, drinks, and snacks which is a plus. But overall, even though my specialist did a good job, I do not think the facial is worth as much as I...

I have to say I think that this was the most unprofessional spa I was ever at and I been to many For starters when we arrived there was no one at counter to greet us the robes are the wrong kind of white on two separate occasions there was screening children behind counter not really what you expect when you go for some relaxation (nothing against kids I hav 5)my massage was ok but very stop and start and i didn't get required time , so then when trying to settle the bill the lady had no idea what to do as I had a voucher if they advertised these promotions they should know how to use them she was more concerned about charging me the required grattuity which she calculated for me I am a firm believer in tipping for good service but I would tathergive a tip because I want to than because you have to needless to say...

Very standard. I went for a massage, mani and pedi with my husband. For my massage I requested a pressure of 8-9 out of 10. It was more like a 1. Also, I almost sustained a 1st degree burn with the hot stone. The guy that gave me my massage was not into details. I was left with one arm untucked for the entire massage. The cost of my manicure and pedicure was rediculous. 70 dollars for a very basic job. Also, they didn’t even have a buffer to shine my nails. What spa doesn’t have a buffer. What type of spa doesn’t carry that? The staff was very friendly. But for that I could of easily gone to the Magic Kingdom or Starbucks. Overall I was not impressed. Even massage envy does a better job...... I’m very skeptical about all these 5 star reviews and so should you. Won’t...