Tommy Hilfiger — Local services in Kissimmee

HORRIBLE CUSTOMER SERVICE DO NOT SHOP HERE ABSOLUTELY TERRIBLE On Saturday 8/11 my grandmother and I went to return a Blouse, The Staff was extremely rude and unhelpful; instead of asking if they could aid there customers with concluding their purchases as they were preparing to close, mind you 8:45 pm, store closes at 9:00 the staff proceeded to walk around telling paying customers “sorry we’re closed and the registers are closing now so if you want to purchase something you have to check out now!” i asked for help in returning a Blouse of which I was told I had to go the premium outlets to do so because they closed at 11 pm and then again they reiterated ‘they were closed’ when I asked them to please contact the other store so they could hold the Blouse they said “we don’t do that” :/ Ok, as a previous Retail Supervisor I know first hand that employees work hard and start the clean up 30-40 mins prior, registers can commence the shut down leaving just a few for the customers and delivering excellent customer service is a tool that can lead buyers to the register faster without blaintantly kicking people out of the store. Shame on this team, for making customers feel like they were inconveniencing the...

What a difference a few hours make.

My first rate was 1 star before this edit b/c I attempted to purchase several items, wanting to try them on for fit. Dressing room kid had no idea how to keep customers organized. A lot of customers (men & woman) waiting, cutting all battling for one room (mens) while the 2nd (woman's) remained closed? So I left w/o making a buy.

Tonight I returned, I like the clothes, the prices and how well organized and maintained this store is, nearly perfect. What I found was an extremely friendly and helpful staff... And the fitting room issue had been resolved.

Unfortunately I vented previously about the store when in reality the rude customers where the root of the problem (both fitting rooms where now open...

I have not been to this store /branch since Covid but recently visited for a month from England. The store was very well stocked with a whole range of sizes & styles. I was helped select several items by 2 fantastic members of staff whose names I think were Yira and Nivea. They went above and beyond to assist me both for myself and my husband. As a result I bought 2 bags of items to bring home. Please convey my personal thanks to them for me. It was an extremely positive shopping experience. I would highly recommend this store to visitors . I look forward to...