Nike Factory Store - Lake Buena Vista — Local services in Kissimmee

If I could give this place zero stars I would. I buy every week from Nike & all the factory & outlet stores. I know the rules. Only 5 of each item. 30 items per customer. The girl that checked me out was so rude & even after counting everything out and making sure I didn’t have more than the requirements she said I couldn’t buy three different pairs of socks because the style was the same even though the size was completely different. One was kids. One was woman’s. & I know that’s not the truth. Then she rang everything up, ripped off some of the tags, then voided it & re-rang it up. TOOK WAY TOO LONG! Then when I asked her if she put my 10% off coupon towards my balance she refused to use it because I bought 30 items! (The guy in the store got me signed up on the app so I could get that) This has never happened at any other Nike factory, clearance or outlet. She gave me straight attitude the whole time & doesn’t know the Nike procedures at all!!! With the amount of money I spend with Nike, I thought I’d receive better customer...

OK got a 5 star but the staff need to take a little feedback on board.

The shop is well appointed and the prices are good. I got some absolute bargain LeBron sneakers and there was an absolute TON of options for footwear and clothing.

You get an additional 15% off too if you are signed up for the app.

Two pieces of feedback:

At the counter the staff should proactively ask about your app registration rather than ringing you up and then you have to tell them to discount it, which takes longer.

The staff walking around trying to sign people up for the app (I guess they'll get a bonus?), really should not suggest you use a second email address if you're already registered. If you're registered that should be it. Don't try and play...

My experience at Lake Buena Vista Nike outlet was horrible for the first time. The associate Film or Philm was very disrespectful and treated me and my husband like we were thieves. I was exchanging a pair of shoes I purchased the day before and buying another pair with it. My husband is a veteran and was using his military discount. She requested to see both of our IDs but because I didn't have mine with me she wouldn't let us use the discount to purchase the shoes. Mind you her co worker informed her that we were married. We shop there often and always spend a couple hundred dollars because we have 4 boys and we both live tennis shoes. We were so embarrassed...