Staples — Attraction in Spring Hill

Train wreck... is the best description I can give this store this evening. It really doesn't even deserve the one star. This store gets worse every time I go there. I wish we had another store in Spring Hill where one can enjoy a working copy center. The copy center is a disaster. Tonight I needed to print out several items off a USB device. Well, the ONLY machine that worked had a line of customers. I arrived at what I thought was a reasonable time to print my items before closing. The staff, I think her name was Brittney, was outstanding. She did her best to help me print out my items on the machine behind the desk. She had a lot of trouble though; she could only print 3 out of 6 items because the machines had one thing or another wrong with them. I needed to print on both sides of the page, to reduce bulk of paper. And, the ONLY machine that could do that was the same one that had the line!!! Too many machines were down. Additionally, the feature to do 'double-side' printing was not working on Brittney's machine, only printing single pages. So, I was stuck with the bulk. The lead or manager came by to pretend to help, but she was useless; having a personal conversation on her cell phone about the time she would be home, 'at 12,' amongst other things...totally inappropriate when Brittney was trying to tell her what the copy machine was doing. She was not being helpful to Brittney; she touched the computer screens, as if it were something that Brittney couldn't figure out eventually. I heard her telling Brittney, 'next time, tell her to use self-service.' I responded and said, 'well the ONLY working machine had a line, so Brittney took initiative and helped me.' Is this person a manager or supervisor? She needs lessons in management. Same manager was on the register and charged me for 'self-service' instead of 'behind the desk' service after I asked for a discount for the inconvenience and not getting what I came in for. I didn't realize until I read the receipt after I was home that I was charged for 150 copies instead of 115 copies, which is what I told her when I pulled down my mask so that she could hear me better. So no, I didn't get a discount... I was overcharged!!! PLEASE PLACE THIS MANAGER IN CUSTOMER SERVICE CLASS! She needs it. Especially instructing the staff what to do in front of the customer, not caring if I heard her! Brittney was being helpful and reducing the line to the ONLY machine that was working. I had a very unpleasant experience. As a professor, I rely on a copy center that has a least more than one machine available and a manager that is of use to the company. Someone needs to rescue this store and retrain or remove that lead or manager staff and fix the darn machines! I cringe at the thought of returning to this store. If you have closed-circuit recording, you will see the entire scenario and how...

This is the second time I have ordered business card from here and have not been happy. The first time my card where off printed and they took care of it and reprinted them but it took a week to get them. This second time I ordered them yesterday over the phone around 1130ish noon, because it was before 2 the girl on the phone said they will be ready any time after 4, at about 230ish I order some flyers online and I knew they would be ready the next day and that was fine. A couple hours later right before rpm I stopped by to pick the cards up and they told me the only order they has was for my flyers, a little upset they said they can get them done now and unfortunately i didnt have the time to wait even though we needed them, the two women that where there at 5 pm said they would take care of it and have them ready when I came to pick my flyers up. So I called around 10 today to confirm both where ready, guy on the phone told me yes so I came to pick them up and all he had for me where my flyers I asked about my business cards and after a couple minutes of looking with no order placed once again he found them on their back counter half done with no idea what was going on. So now I have to come back after noon to get them because once again I do not have the time to wait, that why I order for pick up.. When my stuff gets done it's a great job but I shouldnt have to come to the store three times that should have been done yesterday. I stopped ordering from other places because staples work is good and convenient but this is ridiculous that I have to go back three times now for something that was supposed to be...

In the last week I have had the absolute worst experience. I started my experience at the copy and print which I would say Is the better part of my weekly trip. The employee zain was was very helpful and efficient at what I was asking him to make me. I then needed a laptop cord that I knew they had in stock but didn't have on their website. I proceeded to the tech desk asking where I may find the one I was looking for from an employee named Anthony. He was rude and entirely unhelpful. He ignored my question completely and continued to sit behind the desk playing on his phone. When I asked again he just pointed me in the direction instead of showing me where it was which I found rude. I would understand if he was busy with other customers but he just was sitting on his phone. When I came back to ask once more he had walked into what I only assume is the office and stayed in there for 20 mins as I was struggling to find what I came in here to buy. I asked another employee named Dustin where it was and he had no issue walking me to which cord I needed. I also asked him who I could talk to so I may tell them how helpful he was only to find out the original tech employee that was ignoring my question was the tech manager. Despite being helped by the other 2 kind employees it leaves a bad taste in my mouth that a manager of all people would be reluctant to help a paying customer in such a rude manner. If he's not going to do his job he doesn't need...