Tobacco Hut & Vape — Attraction in Charles Town

Worst retail experience I’ve had in years. The girl was having a speaker phone conversation the entire time, and had no idea what she was selling. I had to fetch her from the back room. She wouldn’t even look for the prices of things. She just “I don’t know how much that is. Which other one did you like” over and over.

I didn’t want the thing I bought, but it’s the one that she could see a price tag on so she was willing to sell it to me. She didn’t collect sales tax, and she didn’t give me my change back either. To make it all even worse, the vape I bought wasn’t even new. It had clearly been damaged and sold as new.

I wish I had paid with my credit card. I would dispute the charges. I...

The cigars are all ruined and garbage not to mention none of the employees care or even know the type of cigars they have. I have brought 2 cigars from this place and they were both solid as a rock and couldn't smoke properly. I highly recommend to get great quality and a wide section of cigars from the King Street Coffee & Tobacco Emporium. The tobacconist there are very knowledgeable, nice and can help you find...

Always come here for my vapes. Great staff and service. The staff is very warm and approachable, makes fantastic recommendations, and is on top with any promotions available. Been coming here for past two years, solid service and products. No defective devices and just fun to stop by before our casino night. That being said it's a great location right in front of Hollywood. Thank you to the staff for...